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Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
im confused. My files are not appearing on my alternative computer at home. I save it to the dropbox file on my computer in the office but when i get home it is not here on this computer at home. For me, that was the point of dropbox so that i could share my files to both my locations. what am i doing wrong ? thanks Linda
@lconoval This might be related to your selective sync settings if you're a business user or by just not having those files chosen to store locally on your machine (which may not have those specific files specifically loaded on your other computer). If those files show up in your browser view, not the desktop app, the odds are very good you have some folders deselected on your other machine. Might be worthwhile to start a new ticket with your machine's details rather than posting here to get the help you need— we're all having issues with Quicklook in OSX here.
@Mark If anyone is able to mark a problem as a solution, that seems kind of counter productive to the whole purpose of catalogging something as "solved" on a forum, where other's are actively looking for answers. I've just put in a ticket and referenced this forum post, but I'm starting to get a little disheartened with Norah going MIA. This whole forum process just seems incredibly counterintuitive to what a support forum should do— help people find, diagnose and hopefully fix their problems.
Again, everyone, I've got (another) support request in, and if I hear anything worthwhile, I'll post back here.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane,
Thank you for your prompt reply, most appreciated. I am more concern with other local disk file preview than the Sync Dropbox file. I know you cannot preview files that is not sync down to the local drive.
I will hold the upgrade till this is resolved. Thank you and appreciate if you would let me know once it's resolved so I can upgrade to Pro. Cheers
Jane
Community Moderator @ Dropbox
dropbox.com/support
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::In Response to the So Called Solution::
Did you not read any of the comments written here?
We are repeatedly describing how you can have a file selected in finder and SEE a preview, then scrolling down through the list, using the down arrows or mouse, and then scrolling back up and the file is no longer previewing. And then no files previewing. Your explanation just ignores everything we are trying to get an answer for. It's very frustrating to get an email notification that this problem has been solved only to find a negligent answer that in truth feels condescending.
Did you happen to find a work around for this?
@Ckrupinsky No workaround that was shared with me in my last round of support emails, but spoke with Tony at support and this was the response I received (I've condensed this for the sake of brevity):
"The team was already aware that the problem was with Smart Sync, and they understood what you meant. I can assure you they are looking into the issue, but there's not much more you and I can do at the moment."
So I guess my question is, why hasn't this been addressed as a "Known Bug" on the Support home (this thread's been open for months...)? Hopefully we hear something soon.
While I would love to keep updating this thread, I have a funny feeling it's being ignored due to it being labeled as "solved?" Probably best for everyone here to start a new thread specifically detailing their problem in hopes that enough commotion will kick start a fix. Even better— create that new forum thread and post a link to that new thread here to further connect the problem.
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