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Smart Sync not accurate and context menu missing

Smart Sync not accurate and context menu missing

MrCrow
Explorer | Level 4

Recently, I lost the Smart Sync context menu on my Mac (Big Sur 11.6.8) and noticed that the Smart Sync icons are no longer accurate, meaning that some folders that have local files are showing as all online and vice versa, but not all and not consistently. The sync does appear to still be working, but not indicating files states correctly. I have tried uninstalling and resinstalling multiple times, even completely resynced from online, nothing resulted in any change in behavior.

4 Replies 4

Rich
Super User II

@MrCrow wrote:

Recently, I lost the Smart Sync context menu ...


The context submenu for Smart Sync no longer exists. Instead, there are simply two new items on your context menu that say Make available offline and Make online-only.

MrCrow
Explorer | Level 4
Good to know. Was there an announcement to that effect? It just disappeared.

Still have three issue of items not reflecting the correct sync status.

Hannah
Dropbox Staff

Hey @MrCrow, if you're referring to the syncing icons on the files, these are kind of different now as well.

 

You can read more about them here.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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MrCrow
Explorer | Level 4
Thanks. I guess that maybe it is working properly? I have folders that say that they are online only but have files within them that are available offline. Previously, that changed the folder's status, but if I'm reading this correctly, that status appears to be changed, right?
Who's talking

Top contributors to this post

  • User avatar
    MrCrow Explorer | Level 4
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Rich Super User II
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