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Stuck During Indexing and then Quitting

Stuck During Indexing and then Quitting

Steve541
Helpful | Level 6
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I recently migrated my Windows 10 installation to a new hard drive. Everything went smoothly -- except for Dropbox.

 

The application seems to be endlessly indexing files and becoming stuck at a specific point. Not longer afterward, I get the "Dropbox has quit unexpectedly" messages. If I choose the Restart option, the same thing happens again.

 

I have tried uninstalling and reinstalling the app, including the advanced steps to remove registry keys, etc. Nothing seems to help.

1 Accepted Solution

Accepted Solutions

Steve541
Helpful | Level 6
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I tried the advanced reinstall as described, but it didn't make a difference. However, I purchased Revo Uninstaller as a last-ditch attempt since it takes pretty much a scorched-earth approach to uninstalling software. Revo did the trick. I uninstalled DropBox through Revo and then reinstalled. No more problems!

 

Steve

 

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9 Replies 9

Jay
Dropbox Staff
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Hi @Steve541, thanks for bringing this to our attention.

 

Just for clarification, is the Dropbox folder located in the default location, or on another drive, internal or external?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Steve541
Helpful | Level 6
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Jay: On my PC it is located at C:\Users\ford_\Dropbox

 

Steve

 

Jay
Dropbox Staff
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When you performed the advanced re-installation, did you also delete the local Dropbox folder while the app was uninstalled?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Steve541
Helpful | Level 6
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No, I did not delete the local Dropbox folder.

 

Steve

 

Nancy
Dropbox Staff
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Hi from me, as well, Steve. 

 

Just to further isolate this, can you let me know if it’s possible that your desktop app’s syncing close to 300k files?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Steve541
Helpful | Level 6
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Nancy: I don't believe it is that high, but how can I determine the total?

 

Indexing consistently "hangs" at 32,475

 

Steve

 

Steve541
Helpful | Level 6
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Should I just to a total removal of Dropbox from my system -- including all folders -- and then reinstall?

 

Steve

 

Jay
Dropbox Staff
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If you're not on a Dropbox Basic plan with more than 3 devices connected, and you have all the files on the site already, you could try an advanced reinstall of the app using the steps in this link.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Steve541
Helpful | Level 6
Go to solution

I tried the advanced reinstall as described, but it didn't make a difference. However, I purchased Revo Uninstaller as a last-ditch attempt since it takes pretty much a scorched-earth approach to uninstalling software. Revo did the trick. I uninstalled DropBox through Revo and then reinstalled. No more problems!

 

Steve

 

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    Steve541 Helpful | Level 6
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    Jay Dropbox Staff
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    Nancy Dropbox Staff
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