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Suddenly I can't login to my desktop apps; "couldn't start Dropbox" error

Suddenly I can't login to my desktop apps; "couldn't start Dropbox" error

sykes0712
Explorer | Level 3

suddenly unable to login using my desktop apps, I have tried uninstalling and reinstall, does not work, a pop up appear, it said "couldn't start dropbox" [removed], [removed]

dropbox on website works fine.

please help,

13 Replies 13

Hannah
Dropbox Staff

Hey @sykes0712, thanks for bringing this to our attention.

 

I removed your links, to prevent unnecessary traffic on your account, so would you mind attaching screenshots of the error messages to your next reply instead? 

 

Thanks in advance.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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sykes0712
Explorer | Level 3

thank you Hannah,

below is the requested file.

dropbox.jpg

Jay
Dropbox Staff

Hi @sykes0712, when you performed the uninstall/reinstall, was it using an advanced reinstallation or another method?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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sykes0712
Explorer | Level 3

Hello, @Jay ,

 

Thank you for your suggestion, I first did normal uninstall and reintall. Did not work.

 

I just did as you suggested with advanced reinstallation. It also did not work.

 

This is probably the same error as the one in my previous post.

sykes0712_0-1675383021313.png

 

Jay
Dropbox Staff

Do you get the exact same error message as before, or is it different? Copying and pasting the error log will help me out!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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sykes0712
Explorer | Level 3

previous

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 166.4.2920
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 1518f876-13dd-4ab9-8e5a-024a52ad0acd
pid: 9344
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\F Hairan\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\F Hairan\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'D:\\Dropbox'
real_path='D:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\166.4.2920\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\166.4.2920\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\FHAIRA~1\AppData\Local\Temp
TEMP: C:\Users\FHAIRA~1\AppData\Local\Temp
tempdir: 'C:\\Users\\FHAIRA~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\F Hairan\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 812, in wrapper
File "dropbox\client\main.pyc", line 6283, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 306, in _wrapped
File "dropbox\client\main.pyc", line 5825, in _init_components_for_account
File "dropbox\client\main.pyc", line 5749, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 245, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 280, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 190, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> flushing buffers |>> ACCESS_DENIED |>> Permission denied"

 

today

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 166.4.2920
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 1518f876-13dd-4ab9-8e5a-024a52ad0acd
pid: 4688
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\F Hairan\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\F Hairan\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'D:\\Dropbox'
real_path='D:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\166.4.2920\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\166.4.2920\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\FHAIRA~1\AppData\Local\Temp
TEMP: C:\Users\FHAIRA~1\AppData\Local\Temp
tempdir: 'C:\\Users\\FHAIRA~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\F Hairan\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 812, in wrapper
File "dropbox\client\main.pyc", line 6283, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 306, in _wrapped
File "dropbox\client\main.pyc", line 5825, in _init_components_for_account
File "dropbox\client\main.pyc", line 5749, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 245, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 280, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 190, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> flushing buffers |>> ACCESS_DENIED |>> Permission denied"

Hannah
Dropbox Staff

Hey @sykes0712, happy Friday!

 

Can you please try the steps in this post, to see if they help?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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sykes0712
Explorer | Level 3

Hello @Walter,


I have the same problem, have tried the advanced reinstallation, but still failed to login to dropbox apps.


Have just tried the your suggestion, below are the error I got, and the same thing after restarting my pc.

 

sykes0712_0-1675502971154.png

 

Thank you in advance

 

Walter
Dropbox Staff

Hi @sykes0712, could you clarify if you happen to have any 3rd party apps running on your computer, such as antivirus, firewalls or other cloud/backup services?

 

If you do, could you temporarily disable them and let us know if the issue persists? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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