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Re: Sync icons are missing after MacOs Ventura update

Sync icons are missing after MacOs Ventura update

SteveS2
New member | Level 2
Go to solution

Hey everyone,

 

After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the Dropbox one and which one is the local one.

 

Is it a new UI choice ?

 

Thanks

24 Replies 24

Walter
Dropbox Staff

Thank you both for your updates @Justin_S & @Archeowebby - much appreciated.

 

Can you please clarify where your Dropbox folder is located as shown in the app's preferences under the sync tab?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Justin_S
Explorer | Level 3

Hi @Walter,

 

This is what I have:

 

Screenshot 2023-07-05 at 10.26.09 AM.png

Archeowebby
Explorer | Level 3

@Walter here's what I have:

Screenshot 2023-07-05 at 11.51.11.png

 It's just the top level home folder for my "user".

Walter
Dropbox Staff

Thanks you both for the screenshots @Justin_S & @Archeowebby 

 

Can you please follow these steps and let us know if they helped improve matters?

 

  1. Click on the Apple logo located at the top-left of the screen.
  2. Click on System Preferences. (MacOS Ventura: System Settings > Privacy & Security)
  3. Click on Extensions.
  4. Click on Finder Extensions.
  5. Only leave Dropbox Finder Integration ticked.
  6. Once this is completed suggest to close the window.
  7. Click one more time on the Apple logo at the top-left of the screen.
  8. Click on Force Quit.
  9. Look for Finder on the list.
  10. Click on Finder then Relaunch.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Archeowebby
Explorer | Level 3

Well, that seems to have done it. I had a Surfshark extension turned on, apparently. Guess that means I can't have that turned on anymore?

 

Thanks, @Walter !

Justin_S
Explorer | Level 3

Hi @Walter , 

Dropbox seems to be the only active extension in my case: 

 

"Added extensions" status: 

Justin_S_0-1688679868797.png

 

 


"Finder extensions" status: 

Justin_S_1-1688679868803.png

 

 

Walter
Dropbox Staff

Glad to hear it's sorted now for you @Archeowebby - thanks for keeping me in the loop too.

 

As for you now @Justin_S, it looks like you're on the updated version of the desktop app for Mac OS so you might need to make the files with no icons online only and then local (available offline). 

 

Let me know if this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Justin_S
Explorer | Level 3

Hi @Walter,

 

I misread your note and made everything "available offline" first. After doing so, though, the icons are now working as expected. 

 

Many thanks for the great help!

 

On a side note. I was also no longer seeing "Dropbox" under "Locations" in the finder's sidebar. Checking the "Cloud Storage" option under the sidebar tab in finder settings corrected the issue. 

Walter
Dropbox Staff

Thanks for the update @Justin_S - I'm happy to hear it's resolved now.

 

See you around the Community and have a lovely weekend!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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mrothen828
Explorer | Level 3

I did those steps - same issues

Need more support?