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Sync icons are missing after MacOs Ventura update

Sync icons are missing after MacOs Ventura update

SteveS2
New member | Level 2
Go to solution

Hey everyone,

 

After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the Dropbox one and which one is the local one.

 

Is it a new UI choice ?

 

Thanks

24 Replies 24

gonzalogarcia19
Explorer | Level 3

Hi. I am having the same issues. I have done all the same steps to try and make it work. The only difference is that I don't see the dropbox finder extension at the top level but I have to go into added extensions option to see dropbox there. Hopefully the images are helpful enough. 

 

I am on Mac Ventura 13.6.3.

Dropbox Folder is on an external USB hard drive. 

Dropbox desktop client version is: 195.4.4995
Screenshot 2024-03-28 at 22.05.32.pngScreenshot 2024-03-28 at 22.06.44.png

Walter
Dropbox Staff

Hey @gonzalogarcia19 - sorry to hear about this.

 

I can see that you have One Drive running on your computer. Can you temporarily quit it or uninstall it from your machine and let us know if the issue with the Dropbox syncing icons persists?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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gonzalogarcia19
Explorer | Level 3

I have done it and now the sync icons work. This is very weird. I do not need one drive for the time been but what if I do?? Would this problem persist if I install one drive again?

Megan
Dropbox Staff

Hi @gonzalogarcia19!

 

Generally, we don't recommend two cloud providers syncing the same folder path, since that can cause some issues. 

 

I can't tell you for sure if the issue will re-appear once you install OneDrive again, but it is possible. 

 

You can always use both of them, but make sure to pause Dropbox, when syncing your content using OneDrive, or vice versa. 

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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gonzalogarcia19
Explorer | Level 3

Onedrive and dropbox are not on the same folder path. I use them for different things and don't want to have the same on both. Also, for many many years until I upgrade to Ventura, this was never an issue. But ok. I'll keep it in mind. thanks for the help 

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    gonzalogarcia19 Explorer | Level 3
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    Megan Dropbox Staff
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    Walter Dropbox Staff
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