Syncing problems after updating Dropbox desktop App on Mac M1

[silverface]

After notification to switch to the latest version I downloaded v166.4.2920 on my MacMini (M1) OS 12.6 and later on my MacBook Pro (M1 Pro) OS 12.6. Now both showing the sync icon in the menu bar and say "indexing 7 files" (sometimes more or less). But no files I put in the folder get uploaded when I look them up online in the browser. I reinstalled the app on both computers two times, restarted several times. Dropbox has full access to disk - what's wrong?

Thanks and regards, silverface

[Megan]

Hi @silverface, welcome to our Community! 

When did you migrate and change your devices to the latest Dropbox version? How long have they been stuck? 

Could you send me a screenshot of the syncing status on both of the devices? 

Keep me posted, and we'll take it from there! 

[silverface]

Hi,

thanks for the answer!

It was a few days ago and I've been stuck since then.

Screenshot:

All the best,

silverface

[Megan]

Hi @silverface, thanks for the speedy response! 

Following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. Do you have an approximate idea as to how many files you have in your Dropbox account? 

Since you mentioned that the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article. Keep in mind, that we do not recommend re-installing the application if the migration is still in progress.

If none of these help, let me know. 

[silverface]

Hi,

I read the article - which recommended the the re-install BTW - but none of it helped. I have about 315GB in my Dropbox and after a few days it should have been able to put them from one folder to another on the the same computer, shouldn't it?

When it started the process, it said, it would take about 2 hours to migrate. I didn't reinstall the app before the next day or so.

Thanks, silverface

[Hannah]

Hey @silverface, would you mind restarting the computer as well?

Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then start the Dropbox app again.

Let me know how it goes!

[cpthorne]

Hello!

Im having similar issues ... I recently updated to the new dropbox app for Mac M1 Max, but it's stuck on indexing, and so far nothing has been syncing since i updated... that was about a week ago...

Any ideas on fixing this issue would be much appreciated,

Cheers

[Nancy]

Hey @cpthorne! I’m sorry to hear you’re having similar issues. 

Can you please clarify if you’re seeing any progress at all to the number of files that are trying to index, or if the process is completely stuck? 

What’s the app version of the Dropbox app that’s running on your computer?

[cpthorne]

Thanks Nancy,

The number has actually gone down to 0, or rather - nothing at all - the syncing area now just says 'indexing' with no relation to the amount of files,

The app version im running is Dropbox version 168.4.4802,

Its been stuck on indexing for about a week now, and nothing is syncing during this time... i have about 167,000 files in there,

Any help on how to find a solution would be much appreciated,

Thanks 🙂

[wiskord]

I have the same issue, I can't work on my files! This is outrageous I have lot of work today to finish...