Re: The Dropbox website is showing a blank page; not loading

djlance · ‎07-23-2022

You are not fully operational. Your site is down. I have checked with multiple users and it is down.

What is the status and what is the ETR?

Hannah · ‎07-25-2022

Hey everyone, thanks for reporting this to us.

We've gathered your posts to this thread.

Have you tried clearing your browser's cache and cookies, to see if that helps?

Some super users have also provided some steps you can follow in this thread.

Let us know if anything you tried, helps!

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Leg-o-lasz · ‎07-25-2022

I did it but it did not work. Deleted all cookies, history navigation, cache from Chrome, and reinstalled everything... still looking for a solution 😐

barlynne · ‎07-25-2022

intermittent issues since weekend where entire page list of file folders, legend for access disappearing - white page at dropbox.com home

msaunders · ‎07-25-2022

Web version intermittently requesting files from /spectrum/ and /typescript/ that are 404'ing and means my dropbox.com/work does not load.

Does anyone have any idea why some of my instances are including these references?

Pamela2022 · ‎07-25-2022

I am having problems with dropbox today and was wondering if anyone else has the same issues. It keep going blank and I can't see any of my folders and I can't open anything up with Adobe. I have never had this happen before. I have log out and also restarted my computer.

MikeD74 · ‎07-25-2022

Same here, very frustrating....

Rich · ‎07-25-2022

@barlynne wrote:

intermittent issues since weekend where entire page list of file folders, legend for access disappearing - white page at dropbox.com home

Clear your browser's cache/browsing history and try again, or try another browser.

Dave_Rado · ‎07-25-2022

If I try to go to https://www.dropbox.com/home in any browser it just loads a blank page. Clearing the browser cache makes no difference. I can open my dropbox via the app but not via any browser. What's going on?

Dave

Remimolette · ‎07-25-2022

Hi, since the problem disappeared.

But I don't think clearing the internet cache is enough. Maybe it could help but in my case the blanks pages was on each of my browsers (firefox, chrome, opera and edge) on each of my computers imac, macbook pro and surface pro 8.

So for me I guessed it could come from my personal network or from your server or anything like that.

I've made many test since that moment and it didn't do it again. I didn't change anything. It goes like it comes.

pendantgirl · ‎07-25-2022

same issue here