The Dropbox website is showing a blank page; not loading

[djlance]

You are not fully operational. Your site is down. I have checked with multiple users and it is down. 

What is the status and what is the ETR?

[Walter]

Hi all - thanks for flagging this with us and happy Monday!

For anyone still seeing a blank page when navigating their Dropbox account on the website, could you please confirm that you've already tried another browser, clearing your cache or an incognito window and you're still noticing the same behavior?

Let us know if you do and we'll reach out via email to have a further look internally.

Thanks a bunch!

[Leg-o-lasz]

Exactly the same that is happening to me 🙄

[Megan]

Hello guys, I hope you're all doing well! 

Thanks for all the reports on this. If you haven't already, can you please try the following:

• Use a different browser.
• Clear your browser's cache. You can find instructions for doing so here: http://www.wikihow.com/Clear-Your-Browser's-Cache
• Try Incognito Mode or Private Browsing mode. 
• Restore your browser to its default settings and disable any browser plugins. 

If the issue persists, open a ticket and give me the number or let me know to open a ticket for you. Thanks! 

[Myshewasyar]

I've tried clearing cookies a couple of times now.
After clearing cookies, I can get the login screen to load (all pages were previously blank, but now I can get the login page). However, after I log in, everything is blank again.

[Walter]

Hey @Myshewasyar, have you tried another browser at all since you first noticed this issue?

If you did and this persists, please send us a full-page screenshot of the blank page you're getting.

Thanks!

[bvrowners]

Yes, I did incognito and used a different browser and still cannot get into dropbox. Am needing an option please. Thanks!

[Jay]

Hi @bvrowners, currently there is a known issue with the Dropbox site, however, the engineering team are aware of this and working on a fix.

[sewlady]

I'm running into the same problem with getting a blank page on the home screen.  I'm using Firefox, tried Chrome, tried Edge.  I OCCASIONALLY see a prompt at the top saying something like:  "your browser is blocking dropboxcaptcha" and then says I should go fix it.  Oh, I finally managed to do a screen capture before it disappeared and I'll attach a copy of that.

I have no idea why several browsers are blocking dropboxcaptcha and what to do to fix it.

Help?

[Reinhard R.]

After logging in, the new window is visible for a short moment, then everything disappears and the window is empty. This occurs since a few days with Firefox; with Google Chrome everything works.

[Myshewasyar]

Mine is working again. I didn't do anything different, but was able to log in yesterday. My usual browser, no special procedure. It just worked whereas it didn't before. ??