Apps and Installations
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The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
Thanks for posting to the right thread about this and all the info you provided. Can I check this for you via email @jbsts. I can email you at the email address asssociated with your Community profile?
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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I'm having the same issue.
It appears to be happening for all PDFs since upgrading to iOS 13 (I'm on 13.1.3) on my iPad Pro 10.5-inch (model MPME2LL/A).
I am on the latest version of Dropbox. The app crashes with no warning the moment I tap the feather icon (under Add Text or Signature).
This is my main purpose for using my iPad, so a fix would be greatly appreciated.
Hi @bodell. Thanks for joining this thread and adding your experience.
Have you tried reinstalling the Dropbox app? If not, please try and let me know if you get the same behavior.
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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After reinstalling the app, it works for the first signature, but crashes after trying to add a second signature. Upon reopening the app, it crashes as before... as soon as the feather icon is tapped, not even allowing a first signature.
I've reinstalled several times with the same results.
Here is a video of what I was describing.
It looks like the video didn't attach.
Hi @bodell. Sorry to hear the issue is ongoing after trying to reinstall. You can paste a Dropbox shared link to the video, whenever you get the time.
After I see what is going on, I will let you know if we will need to switch to ticket for further troubleshooting.
Thank you for your patience!
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for keeping us in the loop, @ScottyF! Glad to hear that all's well.
If you have any other questions in the future, just give us a nudge.
In the meantime, have a lovely day ahead!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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My issue also appears to have been resolved with the new update. Many thanks for all of the assistance from Dropbox 🙂
Hi there!
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