cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The sync icons on my Windows computer seem to have changed

The sync icons on my Windows computer seem to have changed

rduff
Explorer | Level 3
Go to solution

Why have the synced icons on my PC changed from a green circle with a tick (Available on this PC) to a solid green circle with a tick (Always available on this PC) when I haven't changed anything? Never seen this before and the only option on right clicking the Dropbox menu is to make online only...with a blue cloud icon.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Thanks for the update, @rduff!

 

These actually don't look like Dropbox sync icons; do you happen to have OneDrive enabled? It looks like it might be interfering with your Dropbox files.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

10 Replies 10

Hannah
Dropbox Staff
Go to solution

Thanks for reaching out to the Dropbox Community, @rduff.

 

Would you mind sending us a screenshot of how the icons look?

 

Do they seem different than the ones you see in this Help Center article?

 

Keep me posted!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rduff
Explorer | Level 3
Go to solution

20240409_184610.jpg

 

See attached. The new files are those with the solid green circle...and that icon is not shown in the Help Centre article!

 

Hannah
Dropbox Staff
Go to solution

Thanks for the screenshot, @rduff.

 

These are indeed a couple of Dropbox sync icons that already existed; would you mind checking the article I linked in my previous reply for additional info on the sync icons, and let me know if you have any questions?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rduff
Explorer | Level 3
Go to solution

Sorry...yes you're right the icons do exist. But why are new documents being synched this way and not existing ones? I haven't changed any settings

Hannah
Dropbox Staff
Go to solution

Hmm, if you go to the "sync" tab in your Dropbox preferences, what's the selected option for syncing new files?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rduff
Explorer | Level 3
Go to solution

These are set to available off line...and always have been. Changed the whole Dropbox folder to online only which produced a visible thumbnail and a blue cloud icon but not the grey one shown in the article you referenced, then swapped them back to off line again...and now they all have the solid green circle. What is going on?20240409_214222.jpg20240409_214301.jpg

Hannah
Dropbox Staff
Go to solution

Thanks for the update, @rduff!

 

These actually don't look like Dropbox sync icons; do you happen to have OneDrive enabled? It looks like it might be interfering with your Dropbox files.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rduff
Explorer | Level 3
Go to solution

Hi again.

OK good news...problem solved.

Yes they were OneDrive icons which was installed on the PC but never used.

Uninstalled OneDrive and then Dropbox using Revo uninstaller to also remove all registry entries...then reinstalled Dropbox which now works as it should with the correct icons.

Thanks for your help.

rduff
Explorer | Level 3
Go to solution

Yet again, Dropbox has 'updated' and substituted One Drive icons....which isn't even installed on the PC. Why does this keep happening and how do I restore the correct icons? Have uninstalled Dropbox software and reinstalled, but same problem.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    rduff Explorer | Level 3
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?