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Troubles signing in

Troubles signing in

Elskeval
New member | Level 2

So, I'm using my PC to login, but on my other devices I'm able to sign in using my microsoft account, but for some reason Dropbox doesn't accept that no matter what I do, all of my saved stuff is on that account, how do I fix this?

4 Replies 4

Nancy
Dropbox Staff

Thanks for posting on our forum, @Elskeval!

 

Do you mean that you’re unable to sign in to your Dropbox account with Microsoft on the desktop app or via www.dropbox.com?

 

Do you mind sharing a screenshot of the options you see when trying to log in to that Dropbox account? Just make sure your personal info isn’t showing. 

 

Let me know when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Elskeval
New member | Level 2

Sorry, I want to, but I just tried to get to that point by signing out on one of the devices and now I can no longer sign in from there. Also, I meant both the website and app

Elskeval
New member | Level 2

I've solved the problem by resetting the password

Megan
Dropbox Staff

Awesome news @Elskeval!  😎

 

Have a lovely weekend ahead, and if you need anything you know where to find us! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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Top contributors to this post

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    Megan Dropbox Staff
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    Elskeval New member | Level 2
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    Nancy Dropbox Staff
What do Dropbox user levels mean?