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Unable to get passed the Set Up Dropbox screen

Unable to get passed the Set Up Dropbox screen

michaeldonohue
New member | Level 2

Hi Dropbox Community, 

When trying to install my DropBox application it doesn't let me sign in for whatever reason. I tried downloading both the Dropbox App and the Dropbox Offline installer and it still gets stuck on this screen. 

I even tried the advanced method of uninstalling and installing again. 

I also tried a different internet connection that is off a VPN and still not seeing any results. Would you kindly assist and let me know? The only way I can access it for now is through the web. 

michaeldonohue_0-1679082326231.png

 

1 Reply 1

Walter
Dropbox Staff

Hey @michaeldonohue, sorry to hear you're having issues with this.

 

Can you please clarify the OS version of your device?

 

Also, if you happen to be running an antivirus program or VPN or firewall, could you turn them off temporarily and let us know if it improved matters for you?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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