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Unable to install Dropbox on Mac Ventura 13.1

Unable to install Dropbox on Mac Ventura 13.1

Jokldokl
New member | Level 2
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hello all,

 

i can no longer install the dropbox app on my mac (ventura 13.1). after the installation, the error message in the attachment appears. what can i do?

 

i hope you can help me.

 

best regards!

 

 

 

dropbox_errorn2au4g3i.txt

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 165.4.4300
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: e210092b-e07d-5812-a1ac-f9683441f748
pid: 1675
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='jakob', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jakob Riepl', pw_dir='/Users/jakob', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='jakob', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jakob Riepl', pw_dir='/Users/jakob', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jakob'
appdata: '/Users/jakob/.dropbox/instance1'
         real_path='/Users/jakob/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/jakob/Library/CloudStorage/Dropbox'
              real_path='/Users/jakob/Library/CloudStorage/Dropbox'
                    not found
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/pr/0_w6g9fj1m5g58nty_381qkh0000gn/T'
         real_path='/private/var/folders/pr/0_w6g9fj1m5g58nty_381qkh0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 5150, in _setup_root_for_account
  File "dropbox/sync_root/helpers.pyc", line 481, in get_root_for_account
  File "dropbox/foundation/futures/basic.pyc", line 853, in result
  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Es wurde kein gültiger Dateianbieter mit der ID „com.getdropbox.dropbox.fileprovider/bb5f95a3-daf9-4007-8a4b-53e2d362d2f0“ gefunden." UserInfo={NSLocalizedDescription=Es wurde kein gültiger Dateianbieter mit der ID „com.getdropbox.dropbox.fileprovider/bb5f95a3-daf9-4007-8a4b-53e2d362d2f0“ gefunden.}

 

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