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Unable to install Dropbox on new Mac device

Unable to install Dropbox on new Mac device

JennyHightower
New member | Level 2

So my windows laptop wouldn't turn on last week, the second time in 2 years. So, I bit the bullet and decided to get a Mac. I've been wanting to make the switch but kept waiting as I was worried about the time and how hard it would be. So, I finally got the computer up and running this weekend and have been struggling to get Dropbox installed and access to ALL of my files. So, did I just make a giant mistake? Does Mac and DropBox not have a good relationship? I am dumbfounded that this is an issue. I have been using dropbox since they started and have been storing literally EVERYTHING on it for the past 3 years. I am just stunned. Do I go back to a PC???? Help! 

1 Reply 1

Re: Unable to install Dropbox on new Mac device

Nancy
Dropbox Staff

Hi @JennyHightower, thanks for posting on our forum. 

 

Can you let me know what you see exactly when trying to install the desktop app on your new device? 

 

Are you seeing any errors after clicking on this link to install the app?

 

Keep me posted, and I’ll take a look.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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