Unable to load Desktop app. of Dropbox

[rogergr311049]

Have a good day everybody.

Some days ago I noticed that the Dropbox icon disappeared from the Notification area of the taskbar in Windows 10 O.S.
Then I realized that the Dropbox Desktop App. couldn't launch at all.
I uninstalled the application and then I downloaded and installed it again the App. without any result...
I also uninstalled the app. with "Revo Uninstaller Pro" and then followed the instructions of the article "How to run an advanced reinstall of Dropbox".
[https://help.dropbox.com/installs/advanced-reinstall]

But unfortunately the same issue.
Dropbox is there (in the start menu) but cannot launch.
This issue is entirely unknown to me and I don't know how to fix it.
May I have your advice?

[Megan]

Hey @rogergr311049, let's see what we can find about this!

From what I gathered, you don't get any errors, right? 

Have you tried re-installing the newest version, to see if this does the trick? 

Let me know! 

[rogergr311049]

Hello dear @Megan,

Thank you very much for your instant interest in my issue that makes me suffer all these last days.

Well as I wrote in my post I "uninstalled the app. with "Revo Uninstaller Pro" and then I followed the instructions of the article "How to run an advanced reinstall of Dropbox". 

https://help.dropbox.com/installs/advanced-reinstall

So the problem is here and makes me nervous constantly...

Thank you,

rogergr311049

[Megan]

Hey @rogergr311049, would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Thanks!

[rogergr311049]

Yes!

My email (only) for this conversation is:  [email removed as per Community Guidelines] 

[Megan]

Hey @rogergr311049, I just sent you an email! 

I'll be happy to see you there.

Cheers! 

[rogergr311049]

Dear @Megan I haven't received something so far

I repeat my mail: [removed per Community Guidelines]

Thank's a lot.

[Nancy]

Hi @rogergr311049! 

I’ve checked our records and I can see the ticket @Megan has opened for you. If you’re still unable to see it, please check your email’s spam folder; her email may be located there. 

Besides that, I’d suggest not to post your email address here, since this is a public forum and anyone can see the info you upload. 

Thanks.