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Re: Unable to open the app on Mac OS Monterey

Unable to open the app on Mac OS Monterey

PiotrW
Explorer | Level 3
Go to solution

Hi, 

can't open the app. The info below: 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737
pid: 13229
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/piotr'
appdata: '/Users/piotr/.dropbox/instance1'
         real_path='/Users/piotr/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/piotr/Dropbox'
              real_path='/Users/piotr/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
         real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 822, in wrapper
  File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6036, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

 

 

Any idea? 

 

Thank you!

32 Replies 32

kyc117
Explorer | Level 3
Go to solution

Because of the Monterey upgrade, I did the advance reinstallation and now it says that I don't have any more space left and they want me to upgrade. For some reason I must have clicked on something that shared files on my mac to the dropbox.  I tried deleting these files but It is not giving me more space. What should I do now. I have to do documentation for my company. 

Walter
Dropbox Staff
Go to solution
Hey @kyc117, are you still having issues with this?

I'm not sure if that's the case, but did you enable the computer backup feature perhaps? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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AlxBzh
Explorer | Level 3
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Hi,

I have the same problem. With the latest version, when I click on the dmg file, nothing happens. With the link you provided, I can install dropbox but when I try to connect, it says I have an osbolete version. I checked the boxes like you said but it's still not working, I still get the obsolete version message...
Do you have another idea?
Thx

Alx

Megan
Dropbox Staff
Go to solution
Hi @AlxBzh, let's get right into it! 

What is the installed OS on your device? 

Feel free to also send me a screenshot of the message you see on your end. 

Let me know of any updates.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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AlxBzh
Explorer | Level 3
Go to solution

Hi,

 

I have Monterey 12.2.1. As I said, when I click on the "normal" dropbox installer found here: https://www.dropbox.com/download, nothing happens. When I use Dropbox 134.4.4115.dmg as was suggested in one of the messages, I can install the software but when I try to connect to my account, I get :

Screenshot 2022-03-05 at 18.21.22.png

 

I went in the system preferences to check the boxes as suggested in another message but it hasn't changed anything.
I'd be grateful if you could help!

Thx

Alex

kyc117
Explorer | Level 3
Go to solution

So I have dropbox icon at the top right of my screen and I access it that way. For some reason I can't get the icon in the tool bar but that is ok. It is working whatever I did to get it running again. 

Megan
Dropbox Staff
Go to solution

Hey @AlxBzh!

Interesting case there. Have you also tried the offline installer on your end? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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AlxBzh
Explorer | Level 3
Go to solution

Hey Megan!

 

It worked! Thanks a lot!

Nevertheless, I get this message so I hope it will continue working.

 

Screenshot 2022-03-11 at 15.25.59.png

Megan
Dropbox Staff
Go to solution
Hi @AlxBzh

I'm so glad it worked! 

As for this message: Dropbox's functionality on your computer will remain unchanged, and your data will remain accessible.

This statement just refers to how the desktop software will behave in a future macOS release.

Have a lovely weekend ahead,enjoy!

 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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dbs3000
Explorer | Level 3
Go to solution

I am having the same issue - though I am using the latest Big Sur - Dropbox was working just fine on my iMac and then after returning from a short vacation, the application refused to boot citing permissions error.  Not sure what has changed, but I tried allowing permissions to "full drive access" and in accessibility and nothing changes.  It still won't start.

 

Any other ideas?

 

Many thanks,

Daniel

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