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Re: Dropbox won’t let me open word documents. Says no network connection.

Why can't I open Microsoft files on my mobile device?

sellenwright
Helpful | Level 6
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I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.

173 Replies 173

ErinAnne
Helpful | Level 5
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Are you serious..? 😖😭

Kara S.1
Helpful | Level 5
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Apparently,  I assume it is to push people into using one drive. 

babygrand
New member | Level 2
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All of a sudden this week, I can't access my Excel or Word Dropbox files using my android tablet or phone, only my pc.  

ErinAnne
Helpful | Level 5
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Well it worked, because that’s ecactly what I had to do 😭

BluGill
New member | Level 2
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basicly it says it have been moved or stored in supported server location on the mobile

usually its fine no change but today it being funny

i cant open xlsx, xls, doc, docs file at least

pics and pdf is ok

JasonTBrown
New member | Level 2
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Seriously that is crazy.  I've used Dropbox for years with Word on IOS.  I have same problem.  Started today.

david u.4
Helpful | Level 5
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Same here. On s9+. Word app won't recognize dropbox. Uninstalled and reinstalled both apps. That didn't help.

Terry M.32
New member | Level 2
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Same here. If true that MS did an update that says bug fixes and reallly disabled Dropbox then I am done with MS. Moving to Apple Apps.

Overwritten
Explorer | Level 3
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My ipad doesnt have cellular, is their another fix?

FrogRocker
Explorer | Level 4
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...Why? I don’t want to use OneDrive. Used DropBox for -years- that that’s all I’m used to.

Man, I hope they’ll recant this horrid decision soon. WTFH...

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