cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why won't the Dropbox icon stay in my menu bar?

Why won't the Dropbox icon stay in my menu bar?

Warren J.
Helpful | Level 5
Go to solution

Why won't the Dropbox icon stay in my menu bar? How can I get it to stay there?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Warren J., have you tried reinstalling the app (without uninstalling it), to see if the icon gets back in your menu bar?

 

If it comes back, but keeps disappearing, I would also suggest uninstalling the app, restarting your computer and then reinstalling it.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

17 Replies 17

Jay
Dropbox Staff
Go to solution

Hi @Warren J., thanks for bringing this to our attention.

 

What OS version are you currently running on your device?

 

When you run the Dropbox desktop application, what version of the app are you running?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Warren J.
Helpful | Level 5
Go to solution

My Mac computer has Sonoma 14.5 installed, but I don't know how to determine the version of dropbox I'm using.

More importantly, for now, I see that the text file I want to convert into a URL has already been downloaded int Dropbox. 

 

So, I now have two questions:

(1) Where is my Dropbox icon, and why won't it stay in the Menu bar?

(2) How to I convert the text message that is now in Dropbox into a URL?

(3) A Dropbox telelphone njmber would be the greatest gift off all.

(I just discovered that I have a Dropbox plus plan with 2MB of storage

(7/1/24;6:06 PM)

Megan
Dropbox Staff
Go to solution

Hey @Warren J.

 

If you check your menu bar, next to your WiFi, you should have a small, Dropbox icon there. When hovering your mouse over it, you should be able to find the version of the app that you're currently using. 

 

Would you mind checking for the icon, and the version there? 

 

In regards to your second question, I'm not entirely sure this is possible, and it sounds like outside my area of expertise. You can try researching online to see what you'll be able to find. 

 

As for the phone Support, that is available to Business admins, however I'll forward your feedback to the appropriate areas so we can continue to improve.

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Warren J.
Helpful | Level 5
Go to solution

No, the Dropbox icon is not anywhere in my menu bar.

Hannah
Dropbox Staff
Go to solution

Hey @Warren J., have you tried reinstalling the app (without uninstalling it), to see if the icon gets back in your menu bar?

 

If it comes back, but keeps disappearing, I would also suggest uninstalling the app, restarting your computer and then reinstalling it.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Warren J.
Helpful | Level 5
Go to solution

That sounds like a great solution, one that even I can do. I'll try it. Thanks.

Hannah
Dropbox Staff
Go to solution

Sure thing, Warren!

 

Let us know if the issue persists.

 

Have a great weekend!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Warren J.
Helpful | Level 5
Go to solution

Maybe I'm wrong. Is the Dropbox icon supposed to STAY in the Menu bar?

Hannah
Dropbox Staff
Go to solution

Yes, indeed, Warren.

 

The Dropbox icon is the indicator that the app is working/running and also the place where you can find all your app preferences, etc.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Warren J. Helpful | Level 5
  • User avatar
    DBoxTips Collaborator | Level 10
What do Dropbox user levels mean?