Windows 10 event log ID 281 (DbxSvc CertFindCertificateInStore failed)

[Stefan K.30]

I am a dropbox plus user. I continue to get these errors on a new pc running Windows 10 pro using an intel 490 chipst with an Intel 10700 chip. 32 g ram and 1 tb nvme. I never had these errors on my previous Ryzen pc. I removed dropbox and did an advanced reinstall as recommended. I followed these steps:

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

The problem immediately recurred.

These errors occur on bootup and shutdown.

Please give me a solution to this problem.

[Jay]

Hi @Stefan K.30, thanks for bringing this to our attention.

Are you experiencing any other issues with Dropbox, or are you only seeing these events in the event log?

This will help me to assist further!

[Stefan K.30]

It interrupts my shutdown. I'd like to fix this. Do you have an answer?

[Jay]

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.