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Windows Explorer Freezing because of Dropbox

Windows Explorer Freezing because of Dropbox

saintje
Explorer | Level 4

Hi There,

 

My Windows Explorer freezes when I try open a document or map of my dropbox folder. It's happening on all my devices (laptop, pc) and I have reinstalled already which didn't work out. 

 

Any thoughts?

 

Best,

Steven

4 Replies 4

Jay
Dropbox Staff

Hi @saintje, thanks for bringing this to our attention.

 

Does the same behavior occur when you quit the Dropbox desktop application and try opening a file via Explorer?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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maher1982
Super User

HI STEVEN, Do you use the last version of dropbox? this maybe could happen if you use old version

embeddedbill
Explorer | Level 4

I have this same issue. Explorer freezes, started some weeks ago. Everytime I try to access a file, only in the Dropbox folders. Explorer works normal in non dropbox folders. I have tried uninstall, reinstall. Advanced uninstall which included deleting pretty much every dropbox reference in the registry, making files local... everything I can think of. Making dropbox pretty much unusable.

 

Windows 11

Dropbox Version 163.4.5456

Alienware R10

Ryzen 5900

 

Any help would be much appreciated.

 

Clear Skies,


Sean

Hannah
Dropbox Staff

Hey @embeddedbill, sorry to see you're having this issue.

 

Have you tried Jay's suggestion above, to close the Dropbox app and see if you get a different behavior?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    embeddedbill Explorer | Level 4
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