Windows Explorer Freezing because of Dropbox

[saintje]

Hi There,

My Windows Explorer freezes when I try open a document or map of my dropbox folder. It's happening on all my devices (laptop, pc) and I have reinstalled already which didn't work out. 

Any thoughts?

Best,

Steven

[Jay]

Hi @saintje, thanks for bringing this to our attention.

Does the same behavior occur when you quit the Dropbox desktop application and try opening a file via Explorer?

This will help me to assist further!

[maher1982]

HI STEVEN, Do you use the last version of dropbox? this maybe could happen if you use old version

[embeddedbill]

I have this same issue. Explorer freezes, started some weeks ago. Everytime I try to access a file, only in the Dropbox folders. Explorer works normal in non dropbox folders. I have tried uninstall, reinstall. Advanced uninstall which included deleting pretty much every dropbox reference in the registry, making files local... everything I can think of. Making dropbox pretty much unusable.

Windows 11

Dropbox Version 163.4.5456

Alienware R10

Ryzen 5900

Any help would be much appreciated.

Clear Skies,

Sean

[Hannah]

Hey @embeddedbill, sorry to see you're having this issue.

Have you tried Jay's suggestion above, to close the Dropbox app and see if you get a different behavior?