Won't stop indexing on Mac

[msheppard]

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

[Walter]

Hi there @msheppard, sorry to hear you're having issues with this.

Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment?

Have you by any chance tried fixing your hardlinks and permissions as outlined here perhaps?

Keep us posted!

[JC31]

I updated my DropBox app on app a week ago and the indexing has entirely stalled. Can't access any files on my MacBook at all now. When I try to log out it asks me to Disable Backup but this also seems to be stuck??

[InnesWatson]

I really would like an answer to this

Using a MacMini M1 chip 2020

I have signed out, quit, removed all traces, re-installed and it's back to syncing at the very same point...how on earth do I stop this?

My life and work is on DropBox - now it is only online and I cannot save from my desktop...do I just stop using it as my cloud and go back to iCloud?

[Walter]

Hi @JC31 & @InnesWatson - thank you for reaching out and sorry you’re running into this issue.

If your sync status is stuck at Indexing after the update to Dropbox for macOS with FP, we recommend updating your Mac to macOS 13.3.

Learn more about what to expect with Dropbox for macOS with File Provider.

If this doesn’t resolve the issue or you need further assistance, please let us know and we'll take it from there. 

[Simonsen]

I am a professionel graphic Designer and Dropbox is vital for me.

My Dropbox at home have been stucked now in 5 days, telling me that it is "Indexing 1.024 files". I got a brand new iMac and has just updated it to "Ventura 13.4". I have tried to close all security software from AVG but nothing helps!!!

What have you done????? Are you destroying your own product??

[Walter]

Hi @Simonsen, sorry to hear about this. 

Have you rebooted your computer since you first noticed this?

If you did and the desktop app is still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar? 

[Simonsen]

Hi Walter

Thanks for your answer. 

I have rebooted my Mac at least 4 times and nothing helps. This is the status..(see screenshot)

 

 

Best Regards Jens Simonsen

[Walter]

Thanks for the screenshot @Simonsen - much appreciated.

Can you send us another one showing the Dropbox folder's location in the app's preferences under the Sync tab? 

[jasonlekberg]

I'm on Ventura 13.4, updated to the new Mac app and it's just stuck now.  My whole business is in dropbox.  Please fix this asap!!!

[saschana]

I have the exact same problem. stuck on syncing 155 files for a week now. And the other files are not getting sync'ed. 

It's absolutely terrrible. 

Ventur 13.3.1 and latest db app (reinstalled, logged in and out, moved folder to the required Library fold, to no avail).