cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Synchronization problem with Mac Os Sonoma

Won't stop indexing on Mac

msheppard
New member | Level 2
Go to solution

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

331 Replies 331

Stewart Bunn
Helpful | Level 6

I've followed up on my ticket twice now and been told the exact same thing. We've escalated your problem to our specialist team and they'll be in contact. I've been waiting since 9 October. It's almost time for a social media revolt to get their attention. None of us are getting what we are paying for and there appears little any of us can do.

ahhyeah
Helpful | Level 5

I happened to have a 2nd user setup on my Mac and logged into it to do some video editing and when I switch back to my normal account, it started syncing like normal...

cloudres
Experienced | Level 11

@ahhyeah could you explain better step by step this point, please? 

ahhyeah
Helpful | Level 5

1. Log out of current user.

Screenshot 2023-10-17 at 9.50.20 AM.png

2. Log in as any other user. 

3. Log out of 2nd user. 

4. Log back into original user.

 

If you don't have multiple users on your computer you can create one in the settings app.

Screenshot 2023-10-17 at 9.51.50 AM.png

cloudres
Experienced | Level 11

@ahhyeah this is interesting.

 

Someone else would like try test this workaround? 

Konigi
Helpful | Level 6

Just tried @ahhyeah's trick. Unfortunately, it didn't work out for me. Perhaps I didn't stay long enough on the 2nd user account (which I simply created for this purpose and it didn't have Dropbox).

 

I also paused the syncing and started it again, now it shows I have 79 files (for 12 ko) in queue. I have no idea what it is. Could it be 'alias' files? Dropbox was never quite useful for handling those.

cloudres
Experienced | Level 11

@Konigi thanks for trying 😢 

aaronmgould
Explorer | Level 3

Hello,
I recently updated my MacBook Air to the latest MacOS (Sonoma). After this update was completed, I noticed that the Dropbox app would not work at all. It won't sync anything. Will there be a new update for the app for Mac computers? I am currently running version v184.4.6543.

 

Here's what I tried so far:

  • Deleted the Dropbox app off of my computer and reinstalled it (no improvement)
  • Restarted my Mac SEVERAL times (no improvement)
  • Tried signing off of the app and re-signed in (and no improvement)

Any help would be greatly appreciated.


Thank you!

Walter
Dropbox Staff

Hey @aaronmgould, sorry to hear about this.

 

Could you please install the latest stable version of the app from this page and let us know if the issue persists? 

 

If it does, I'd appreciate a screenshot of any errors you might be getting too. 
 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

aaronmgould
Explorer | Level 3

Hello! Thanks so much for your quick reply. Which stable version should I consider downloading? Also, where can I find this?

Thank you again so much! Have a wonderful day!

Need more support?