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Re: Synchronization problem with Mac Os Sonoma

Won't stop indexing on Mac

msheppard
New member | Level 2
Go to solution

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

331 Replies 331

Durval L
Explorer | Level 4

Hi!

Since last week, I've been observing that my files created on my Mac are not being uploaded to Dropbox server. Also, files created on other devices (such as my Windows PC at work) are not being dowloaded. The Dropbox icon is eternally signaling "Indexing" but nothing is happening. I called Apple today, and they suspect that Dropbox is not updated to work with MacOS Sonoma.

I need some help to solve this issue, because I've accessed FAQ and it was not successful, and I'm afraid to lose my recent updates on my files.

Thank you.

Walter
Dropbox Staff

Hey @Durval L, thanks for bring this to our attention. 

 

Your case sounds a lot like this discussion. Could you have a look there and confirm that you've tried the troubleshooting steps mentioned there?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Durval L
Explorer | Level 4

Hi!

Thank you for your message.

Indeed, I've tried all the options mentioned in that post. The version of dropbox is up to date, because I've tried to reinstall it; Full access to disk is granted; antivirus was turned off during some time, but nothing happened. That is, sadly, trouble remains.

Best regards,

Hannah
Dropbox Staff

Thanks for checking, Aaron!

 

How about any proxies? Is the app set to "no proxy" in your preferences?

 

If it is, can you try simply reinstalling it (without uninstalling) through this link and let me know if the issue persists?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Hannah
Dropbox Staff

Hey @Durval L, thanks for the additional info.

 

Since a few hours have passed, can you check if the issue persists?

 

And if so, have you also tried restarting your computer, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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aaronmgould
Explorer | Level 3
Hi Hannah!
Thanks so much for helping me. I will give this a try and will let you know how things are in a few days. Thanks!

TraTra Tam
New member | Level 2

Same issue here for over 2 weeks.

 

Tried all the possible solutions including:

1) reinstall app (updated to dropbox app 185.4.6054)

2) reboot mac

3) turn off antivirus program

 

please fixed the problem asap.

FrankieAnn
Helpful | Level 6

I RECEIVED A SOLUTION FROM DROBOX THAT WORKED!

 

To ensure that Dropbox is working correctly, I'd recommend that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files.
 
Please follow these steps to unlink and relink your computer:
 
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.
 
Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity.
 

I did this.  On the first attempt, my 29,000 files were re-synched but stopped at 352 files.  So, I repeated the process.  I signed out then signed back in and ALL THE FILES SYNCHED.  I am back to where I was.

 

In retrospect, it seems a logical maneuver.  This is what we do when our laptop or program locks up.  Just sign out, give it a moment, then log back in.  Good to know for the next update.

 

GOOD LUCK!

Durval L
Explorer | Level 4

@Hannah, thank you for your message!

I restarted my Mac as you've been requested. Sadly, problem is not solved yet.

Best regards,

cloudres
Experienced | Level 11

@FrankieAnn this was a solution that has already been mentioned before, but it wasn't clear whether by doing so, the files that have been added to the Dropbox folders in the meantime, without being synchronized online, would be deleted. Can you shed some light on this?

Thank you.

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