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Re: 5 days stuck 'indexing' since updating on Mac

Won't stop indexing on Mac

msheppard
New member | Level 2
Go to solution

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

349 Replies 349

OceanSunrise
Collaborator | Level 8

So before I was going to do the steps that @Teddy73 outlined which I am grateful for, I tried one thing, I connected my ethernet to my Macbook and the files that were stuck syncing, synced immediately.    This is very awkward, I have two wifis one at office and one at home I use and when I use dropbox with my office and home wifi it is stuck syncing, but when I connect it directly with ethernet it syncs right away.   I have been using dropbox for over 10 years and never had issue with slow stuck syncing over wifi.  Ever since upgrade to Sonoma this has been happening.  I guess if I want to continue using dropbox I will have to connect it to ethernet to update my files every time I use another computer which is silly.    I hope dropbox finds an answer for this.

effinsyv
Helpful | Level 5

Hi all,

 

I just wanted to close this up my experience with the dropbox debacle. As mentioned in previous replies, I was able to get DB working. I successfully did the file provider update. That was pretty much a non-issue once I blew the whole thing away and started over. The last step in the saga was to redo the DB Backups that I had, which was an external drive and my Mac Doc/Desktop Folders. The Mac HD folder was quick and easy and the External was successful as well, although it took all weekend to get it uploaded.

 

My suggestion is to baby step through everything and make sure you have enough time to sync up before unplugging or disconnecting from the internet,  just to eliminate a variable. Good luck out there!

effinsyv
Helpful | Level 5
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Well, I'm back- either a Sonoma update or DB update broke it again. No other changes- still 1000 files waiting to index. I'm at a loss as to why I have to spend so much time trying to make this work. Strange thing is my files seem to be syncing without a problem, but there are always about 1000 files syncing. Does anyone know if DB saves a log of the files that are stuck in perpetual sync? If so (and I can access it), maybe I can figure out what's going on. I'm wondering if it's a permission thing with one of my folders? If I knew what was not syncing, I could probably sort it out.

Walter
Dropbox Staff
Go to solution

Hey @effinsyv - sorry to hear about this.

 

Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment?

 

Also, if you navigate to the app' and click on your profile icon, do you see anything listed under the 'Sync issues' option? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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OceanSunrise
Collaborator | Level 8
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Are you syncing on wifi?   This is what works for me when files are stuck on sync, I turn off wifi and connect it to ethenet cable and it syncs everything right away.    Hope that works.

effinsyv
Helpful | Level 5
Go to solution

Hi Walter,

Running MacOS Somona 14.4.1

DB 199.4.6287

 

No Sync Issues

Screen grabs here as well. (I covered up the file names)Screenshot 1.pngScreenshot 3.png).

effinsyv
Helpful | Level 5
Go to solution

Thanks for the tip. I'll need to dig up an ethernet cable and connect directly to my router. Hopefully, this isn't the solution as it seems strange it would sync everything else.

Walter
Dropbox Staff
Go to solution

You can also try rebooting your computer and internet router @effinsyv 

 

In any case, please keep us posted.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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effinsyv
Helpful | Level 5
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I've rebooted several times with no change in the indexing. Is there anywhere it reports what files are hung up on the index? 

 

I can reboot the router, I'm curious why that would make any difference as I'm having zero issues with any of the other sync services (or anything for that matter).

 

I ask mainly as I (and many others from this thread) chased this issue for weeks.

effinsyv
Helpful | Level 5
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Anything else i should when I reboot? Is there a permission setting that needs to be looked at/changed? 

Need more support?