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Won't stop indexing on Mac

Won't stop indexing on Mac

msheppard
New member | Level 2
Go to solution

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

349 Replies 349

davebishopjr
Helpful | Level 5

The only fix is this: Add another Admin user to your Mac. Log out of your existing user. Log into the new user and setup dropbox app in the new user account. It will index and complete. Then just copy all your all user documents etc... to new user. After you have all your document etc copied to new user, delete the original user account. I have 5 Macs. This worked on all of them. Don't waste time trying other things. I tried them all.

Dave

 

davebishopjr
Helpful | Level 5

This is the FIX after the Sonoma update on MAC OS:

 

Add a new ADMIN user to your MAC.

Logout of original user account.

Login to NEW ADMIN account.

Setup dropbox in new account.

Allow a few hours to sync to completion.

While it's syncing copy your non-dropbox files from the old account to the new account.

Then delete the original account.

User NEW account now.

Done.

gyno81
Helpful | Level 5

scusami ma se esegui il login con nuovo account sul mac come fai a raggiungere la vecchia cartella dropbox? se installi una nuova versione su un altro account mac non capisco poi da dove prendi la cartella con tutti i file vecchi dropbox? 

poi come dici tu praticamente dopo dovresti lavorare direttamente col nuovo account admin perchè se torni al vecchio Admin la tua cartella dropbox risulterebbe vuota

ahhyeah
Helpful | Level 5

This should not be the solution...

PaoloCaMe
Explorer | Level 4
Ho verificato che se dal pannello web di Dropbox si cancella l’accesso dall’applicazione del Mac e poi si riattiva l’accesso autenticandosi dall’app installata sul Mac e si seleziona come Storage una cartella diversa da quella dentro CloudStorage la sincronizzazione riparte correttamente. ATTENZIONE che si possono perdere i file non sincronizzati online. A voi funziona così?

gyno81
Helpful | Level 5

io penso di aver trovato la soluzione, in questo modo: 

Spostare tutto il contenuto cartelle comprese in una posizione del Mac (scrivania, documenti, è indifferente). 

Fate il logout dalla pagina web dropbox

Fate logout su Mac

disinstallare tutti i file di dropbox (se resta qualche cartella installate AppCleaner e cercando Dropbox eliminate tutto ciò che trova). 

Riavviate

Andate su dropbox web e scaricate l'applicazione desktop, e rifate l'installazione.

una volta installata andate sul web e effettuare il login.

Cancellare tutto il contenuto di dropbox dalla versione web.

andate nell'app desktop e rispostate il vecchio contenuto di dropbox che all'inizio avevate messo in documenti o scrivania. 

Partirà la sincronizzazione e a me è ritornato tutto normale

gyno81
Helpful | Level 5

vi confermo che funziona, ho provato anche a mandare un file dall'iphone a dropbox web e sul mac ho visto la sincronizzazione che è andata a buon fine

Clare M.5
Helpful | Level 5

I thought I was going mad, the same happened to me. Thankfully I have a laptop I have not yet updated. but this is really slowing me down.

gyno81
Helpful | Level 5
Ho scritto la soluzione ieri

cloudres
Experienced | Level 11

@gyno81 it's understandable to start seeking a solution on your own, and it's commendable that you've tried and shared your experience.

However, that kind of approach is strongly discouraged for those dealing with a massive amount of data. For instance, I have about 2 TB of crucial work-related data on Dropbox. I certainly wouldn't dare to experiment with solutions without knowing precisely how Dropbox's algorithm works.

This is why it's reasonable to expect a solution directly from Dropbox. Remember, there are also those who pay a substantial yearly fee for a professional account here. It's absurd that, after two weeks, there's still no information, and we're left "waiting for updates," as mentioned by the staff on the forum.

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