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Won't stop indexing on Mac

Won't stop indexing on Mac

msheppard
New member | Level 2
Go to solution

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

331 Replies 331

OceanSunrise
Collaborator | Level 8

So before I was going to do the steps that @Teddy73 outlined which I am grateful for, I tried one thing, I connected my ethernet to my Macbook and the files that were stuck syncing, synced immediately.    This is very awkward, I have two wifis one at office and one at home I use and when I use dropbox with my office and home wifi it is stuck syncing, but when I connect it directly with ethernet it syncs right away.   I have been using dropbox for over 10 years and never had issue with slow stuck syncing over wifi.  Ever since upgrade to Sonoma this has been happening.  I guess if I want to continue using dropbox I will have to connect it to ethernet to update my files every time I use another computer which is silly.    I hope dropbox finds an answer for this.

effinsyv
Explorer | Level 4

Hi all,

 

I just wanted to close this up my experience with the dropbox debacle. As mentioned in previous replies, I was able to get DB working. I successfully did the file provider update. That was pretty much a non-issue once I blew the whole thing away and started over. The last step in the saga was to redo the DB Backups that I had, which was an external drive and my Mac Doc/Desktop Folders. The Mac HD folder was quick and easy and the External was successful as well, although it took all weekend to get it uploaded.

 

My suggestion is to baby step through everything and make sure you have enough time to sync up before unplugging or disconnecting from the internet,  just to eliminate a variable. Good luck out there!

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    effinsyv Explorer | Level 4
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    OceanSunrise Collaborator | Level 8
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    Uli_D Helpful | Level 5
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    Teddy73 Collaborator | Level 9
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