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Won't stop indexing on Mac

Won't stop indexing on Mac

msheppard
New member | Level 2
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I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

360 Replies 360

yjapri
Explorer | Level 3
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Helppp..

Still no luck with reinstalling and relogin T_T

 

 

Megan
Dropbox Staff
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Hi @yjapri, welcome to our Community! 

 

Can you share some additional info with me, please? Do you use a Mac OS as the OP mentioned or Windows maybe? 

 

What is the app's version, and syncing status at the moment? Any added info is helpful.

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Marcos12
Explorer | Level 4
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Hello,

I am using Mac Ventura, I suggest close the session and reinstall the app.

 

Regards, 

ihouseu
Explorer | Level 3
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I had to replace my Mac recently after a tragic early morning issue... Let's just say that Msc´s don't like to drink black coffee as much as me. Since installing Dropbox on my new Mac, I set all files to online only, since then it has been stuck on indexing 251,000 files´ for over a week. Mac is showing folders but all empty, no files listed. Tried pausing syncing and closing Dropbox app, restarting. Nothing. Still stuck. Super annoying.

 

For me the thing that fixed it was I signed out of my Dropbox account in the app settings and then logged in again. In the app, not in browser. Indexing jumped up to 400,000 but within 30 mins it was done. All files are online only but at least I can see them now in Finder.

 

Hope this helps. Good luck!

Sebdetroyat
New member | Level 2
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Hello all, 

Before sonoma and after the sonoma install, I'm still stuck in indexing.... Everytime I logout and login, it start well (more than 3600files to index) but after a while it doesn't say the number of file, just 'indexing files' and never stop. SO I don't know witch file is updated or not And this is pretty pretty pretty annoying... I had to do a backup on one computer ...to go to... Icloud ? 

 

Gerold1
Helpful | Level 5
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Dropbox for MacOS doesn't stop indexing after update to Sonoma 14. Two days now. None of the suggested actions can stop it. 

 

Dropbox app v183.4.7058, personal plus account

Megan
Dropbox Staff
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Hi @Gerold1, thanks for posting here today!

 

What version of the Dropbox desktop application are you currently running on? Is the Dropbox folder located in the CloudStorage location?

 

Have you rebooted your computer since you first noticed this?

 

Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Gerold1
Helpful | Level 5
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What version of the Dropbox desktop application are you currently running on?

GB: v183.4.7058

 

Is the Dropbox folder located in the CloudStorage location?

GB: on the harddrive

 

Have you rebooted your computer since you first noticed this?

GB: yes, various times

 

Also is the app still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar?

GB: No number of files, see screenshot attached

 

Thank you for your reply

Screenshot 2023-09-29 at 08.00.02.png

Jay
Dropbox Staff
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Hi @Gerold1, the CloudStorage location is also on the hard drive. 

 

Please could you confirm the exact location of the Dropbox folder from the desktop app preferences, while hiding the username?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Gerold1
Helpful | Level 5
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Thank you Jay. Here is the screenshot from the Dropbox app preferences

GeroldScreenshot 2023-09-29 at 13.28.27.png

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