automatic update stalls leaving us out of sync

[Burnhaven]

This is the second time in two months an automatic update ( which can't be turned off) has stalled. The version shows as 155.4.5493 so it may have succeeded and I achieved synchronization by killing the update process and relaunching dropbox. The DbxSvc is running in automatic mode.

Earliest error was Saturday evening, looking over the past week for DbxSvc errors in the application log. Does this sound like a database connection error in DropBox's own databases?

Date: 8/21/2022 7:41:31 PM

Failed to connect to the driver: (-2147023658) A connection to the server could not be made because the limit on the number of concurrent connections for this account has been reached. , retrying...

Later events:
Level Date and Time Source Event ID Task Category
Error 8/21/2022 8:45:14 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 8:45:14 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 8:45:14 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 8:45:14 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 8:45:12 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 8:44:21 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 8:44:21 PM DbxSvc 322 (3) Failed to get driver message: (-2147024890) The handle is invalid.
Error 8/21/2022 8:44:21 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 3:49:27 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 3:49:27 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 3:49:27 PM DbxSvc 322 (3) Failed to get driver message: (-2147024890) The handle is invalid.
Error 8/21/2022 3:49:27 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Error 8/21/2022 3:49:18 PM DbxSvc 281 (4) CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

[Jay]

Hi @Burnhaven, thanks for bringing this to our attention.

Could you try reinstalling the app, without uninstalling it first, by clicking this link?

Keep me updated with any progress!

[Burnhaven]

@Jay   I downloaded and installed drop box again, from your link.   This time ran the install as administrator.  I copied a local file into one of our drop box folders and it uploaded, now showing up to date.  Of course, it was already doing that after I killed the update yesterday afternoon and restarted drop box.  I suppose we won't know if this fixes the problem until the next update comes out.