I cannot install the desktop app on Linux Fedora 37

[sudoluke]

Gnome 43 has removed

libnautilus-extension.so.1

making it impossible to install Dropbox on Fedora 37. Please update the rpm installer to make use of the changes in gnome 43.

For reference: https://ask.fedoraproject.org/t/official-dropbox-package-doesnt-install-in-fedora-37/27296

Here is a link to an open pull request to make the necessary changes: https://github.com/dropbox/nautilus-dropbox/pull/105

[Walter]

Hi all, thanks for your reports so far on this.

For anyone affected who'd like to have a look internally, please let us know here and we'll reach out via email to investigate further. 

[Здравко]

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@Walter wrote:

...

For anyone affected who'd like to have a look internally, please let us know here and we'll reach out via email to investigate further. 

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Hi @Walter,

If someone from your developers in spite available push request want to take a look more close, a good start point is running up to date nautilus and try the Dropbox plugins there. 🙂 Is it working?! Rhetoric, of course. If someone of your developers still don't know what this means... 🤦

Ask you developers instead of users!

[pnyheim]

Just installed Fedora 37 as well and got this issue.

Would like to get feedback on any estimated ETA. Should be easy enough to fix given the provided fix in the github repo.

[rg03]

As a fellow developer, it's my understanding the GitHub PR is not a final solution. Likely Dropbox wants to be able to build those sources both for old and new versions of Gnome/Nautilus (depending on the distribution you're running), so there would be some #idfefs involved and changes to the configuration script. Still, it's a very good first step and you can't ask much more from the community. My 2 cents.

[sichtmonitor]

Hi Walter and Dropbox,

Same issue here. Obviously not user specific but os specific. Tried Fedora 36 and it works fine.

Would be amazing to have a fix in the nearby future... Kinda broke my workflows...

Best, sichtmonitor

[coreyberla]

I'm the author of the PR.  Dropbox distributes a compiled packages, so an #if wouldn't help.  

nautilus-dropbox hasn't had any activity from Dropbox devs in years, I'm not sure if Dropbox is still interested in maintaining this.  In the meantime, so distros have already included the patch.

[prajwel]

Thank you for your work. The dropbox support for Linux is abysmal.

[adamsb6]

It's great to see the engagement from Dropbox on the forums, but the problem is well-described, there's nothing to be gained from reaching out individually.

We just need an engineer to be tasked with merging or adapting https://github.com/dropbox/nautilus-dropbox/pull/105.

[dpawson]

A happy Dropbox paid user for a number of years... until Fedora 37, 64 bit.

#fail?

Please let users know when we can expect a working system, or when we can expect

a refund.

[Richard H.44]

I understand why Dropbox effectively dropped support for GNOME 43: Fedora users are a small portion of Dropbox's customer base.

However, I need clarification on why Dropbox will not offer a pro-rated refund. I spent the past hour chatting with Apple and Dropbox customer support agents, each pointing his finger at the other. I bought an annual Dropbox subscription on my iPhone. I am past the 90-day window when Apple grants a refund, and Dropbox refuses a refund because I paid via my iPhone. The Dropbox customer support agent was as helpful as he could be but lacked the tools to grant a refund. If the number of GNOME 43 users is too small to support, then offering pro-rated refunds on annual subscriptions should be easy.