.dbx_install verification frozen

[kur0neko]

Hi. Dropbox is trying to update on my computer (12.3.1 Monterey) but the verification froze. Does anyone know at least how the process is supposed to be named so that I can kill it? And what's the bigger issue? It's only Dropbox that freezes at verification for me, and it's not the first time (although I don't remember which process I killed last time and can't seem to find the fix I used last time).

[Nancy]

Welcome aboard the Community, @kur0neko!

Do you mind sending over a screenshot of the last screen you see after the app freezes, so that I can take a look? 

Give me a shout, when you’re ready.

[kur0neko]

Hi @Nancy !

I actually managed to kill the process, but it wasn't the app that froze, it was the standard MacOS "Verifying ".dbx_install"..." window. I know it's theoretically possible for mac to freeze verification of any app while installing or updating, but for me it happens only with Dropbox updates.

[Jay]

Hi @kur0neko, could you try downloading a fresh version of the installer to see if this helps?

[kur0neko]

Hi Jay.

It redirects me to my Dropbox folder, and I can't find what to do from there.

[Walter]

Hey @kur0neko, sorry to jump in here.
 

Are you running any antivirus or firewalls that might be causing issues? 

Could you try reinstalling the app and let us know how it goes?

If you get the same results, please send us a screenshot so that we can have a visual too. 

Thanks!

[ctmurray]

I am having this freeze at the moment. I want to fix this. This has happened before and it went away eventually but it is back.

It is a small window that says Verifying ".dbx_intall".  Mac OS Monterey 12.3.1

[Walter]

Hey @ctmurray, sorry to hear about this.

Did you reboot your computer since you first noticed this?

Also, have you tried reinstalling the desktop app on your computer at all? 

If you do, make sure to use admin privileges upon the process.