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force bad driver tray window

force bad driver tray window

indyduke77
Explorer | Level 3

Hi I've been getting this error when I start windows so I uninstalled and reinstalled dropbox and as soon as I opened it I got the error I was also getting a dbxsvc error thats why I reinstalled it

9 Replies 9

Nancy
Dropbox Staff

Hi @indyduke77! Hope you’re doing well. 

 

Can you send me a screenshot of any errors you’re getting at the moment? Are you still seeing the dbxsvc error after the reinstall?

 

Also, can you clarify what’s the OS version of your computer, as well as the Dropbox app version on it? 

 

Keep me posted for more updates.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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indyduke77
Explorer | Level 3

yes i'm still getting the error after reinstalling dropbox. i'm running win 11 dropbox verrsion 187.4.5691,I took a screen shot of the other error but don't know if I got it since I can't see the screen

 

Jay
Dropbox Staff

Hi @indyduke77, are you certain that the first error is related to Dropbox?

 

If you uninstall the app and load Windows, does the error occur again?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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indyduke77
Explorer | Level 3

Yes I did uninstall and reinstall Dropbox and as I opened it after it finished I immediately got the error

Nancy
Dropbox Staff

Hi again, @indyduke77! As per the dbxsvc error you’re receiving, please note that dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience. Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in.

 

The issue you’re experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log. In short, due to the way Microsoft categorizes something as report-worthy, we would expect the process to be mentioned in that log 3 times every 24 hours. So, based on that, everything seems to be working properly and that doesn't indicate a fault.

 

If you’re still receiving the "force bad driver tray window” error though, please try to take one more screenshot of it, and attach it to this thread.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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indyduke77
Explorer | Level 3

I have teams installed but I don’t know if it’s set up I save most of my files online how do I attach something I couldn’t figure out how to do it the other day thanks 

Jay
Dropbox Staff

In the reply window, there should be a camera icon that you can use to attach an image. Otherwise, you can copy and paste the screenshot into your next reply.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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indyduke77
Explorer | Level 3

Screenshot (1).png

Hannah
Dropbox Staff

Hey @indyduke77, since this is a screenshot of your task manager, can you send us a screenshot of the error you're getting instead?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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