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Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

Chris_J
Super User

Lynn

I forgot to let you know a few facts on how Dropbox and Dropbox Client works.  When you open any folder or a file that are in your Dropbox folder, its an literal folder on your Mac.  All Dropbox Client does is watches for changes within Dropbox folder or from Folders that has your permission to modify or backup (ex: Desktop, Documents, etc).  So when you have finder issues or have errors regarding creating folders, etc, then its is NOT Dropbox issue but its with your Mac.

 

Good day


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

LynnAJ
Helpful | Level 5

Hey Chris,

Yes, i just re-started.

And downloaded the DB app again for the 10th time since Sunday when all this trouble started.

The Folders I need are definitely in tact on the Dropbox web, so that's great.

Nothing seems to be lost there, I just can no longer view them or even create them again on my laptop.

Maybe Apple Support can help me if you don't know of a way to restore them to my mac from DB?

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

LynnAJ
Helpful | Level 5

yes, ok, that's understood.

I'll go to Apple Support next. thank you so much, Chris.

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

Chris_J
Super User

okay, i think i know whats the issue is.  If you know for sure that the files and folders are there on Dropbox servers (the web interface,  I would personally, rename the Dropbox folder thats on your machine.  I think the client is being confused about the folder thats already on your Mac..  Go to your user folder and you will find Dropbox folder  HD/(username)/Dropbox 

rename the folder, or you can drag the folder to the desktop and reinstall Dropbox.  Then it will or should download a Fresh newly created folder and download everything to the folder anew.

 

once everything is working and to your satisfactory, you can delete the older Dropbox foler
Hope this helps


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

Chris_J
Super User

if you still having issues with the reinstalled Dropbox See this article https://www.dropbox.com/help/syncing-uploads/stuck-syncing


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

LynnAJ
Helpful | Level 5

it sounds a bit scary just because I'm unfamiliar with some of the terminology here, Chris.

 

Do you mean that i can literally drag a folder from the web version of DB to my laptop/desktop here?

"find Dropbox folder  HD/(username)/Dropbox 

rename the folder, or you can drag the folder to the desktop and reinstall Dropbox."

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

LynnAJ
Helpful | Level 5

also, Chris, does DB prefer Safari to Chrome or vice-versa?

It actually seemed to work better when i tried it on Chrome earlier, but that could be a coinkydink. 😃

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

Chris_J
Super User

Lynn

what I meant is the actual Dropbox folder on your Mac, I am assuming that you have the Desktop Dropbox Client installed.  I was wanting to make sure you have all the folders that you were searching for by going to the web interface (Browser).  Any browser will do.

 

on your Mac, you have a Dropbox folder.  Dropbox CLient watches for any changes and syncs these changes to Dropbox server  (aka The Cloud) (Browser)

 

I was wanting to make sure there is no Dropbox folder on your Mac when you reinstall Dropbox client. (App)  When you install the app, it will create a Dropbox folder in your user folder on your Mac.  When I stated to drag folder to desktop, I was suggesting that you make a copy of the Dropbox folder or rename it, I don't want the reinstallation to 'find' a Dropbox folder.  I wanted it to create a new Dropbox folder and redownload all folders and files from Dropbox Servers

 

I hope this helps


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: iMac - Stop Using DropBox Backup and restore to my MacBook Pro

LynnAJ
Helpful | Level 5

ohhhhh, thanks for clarifying that and yes, i have the app now on my mac.

and i see the dropbox folder in the mac applications folder, as well as in my menus, top and bottom on the desktop.

so now i can proceed to the next thing and meanwhile, i have a call with Apple Support to iron out the other issues.

 

thank you very much.

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