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Re: iOS app seems to freeze have to kill the app

iOS app seems to freeze have to kill the app

Dragon Personal Management
Helpful | Level 7

recently the iOS dropbox app seems to freeze whatever you press on nothing happens. I have to kill the app and restart it

4 Replies 4

Jay
Dropbox Staff

Hi @Dragon Personal Management, thanks for bringing this to our attention.

 

What version of iOS are you currently running on your device?

 

Also, what version of the Dropbox mobile app is installed currently?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Dragon Personal Management
Helpful | Level 7

IOS 16.0.3

Dropbox latest version

I have now uninstalled and re-installed and will update to see if this resolves.

 

Eddie_Boon
Helpful | Level 6

Did it work for you? I have the same problem with the latest Dropbox v320.3 and latest iOS 16.3.1. Support told me to uninstall and reinstall again. But it didn't work and continue to freeze. Very annoying.

 

In my case, whenever I switch away from Dropbox and then coma back, it will freeze. For example, try doing this:

1. Launch Dropbox in iOS.

2. Browse the folders and open any file (eg, a pdf).

3. Switch to other iOS app.

4. Go back to Dropbox. It will work for a very brief moment, then it will freeze.

5. Have to terminate the app and launch Dropbox again.

 

Not cool, but just have to terminate and start Dropbox and navigate to what I was doing. 😞

Dragon Personal Management
Helpful | Level 7

well the good news is the freezing has stopped - BUT if I upload files to an app which uses the Files IOS app to do this say to a WETRANSFER to other apps after a while it will just stop working either the files disappear or just lock up - I have a post about this else where this happens more on my iPad which I have connected to my monitor and use for ALL work not instead of a PC and it is brilliant but dropbox seems to be an issue. Sadly

Need more support?