[macOS] Dropbox crashes after start

[skoti]

The dropbox crashes after start.

appdata: '/Users/skoti/.dropbox/instance1'
         real_path='/Users/skoti/.dropbox/instance1'
               	mode=0o40700	uid=501	gid=20
         parent	mode=0o40755	uid=501	gid=20
dropbox_path: '/Users/skoti/Library/CloudStorage/Dropbox'
              real_path='/Users/skoti/Library/CloudStorage/Dropbox'
                    	not found
              parent	mode=0o40755	uid=501	gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      	mode=0o100755	uid=501	gid=20
                parent	mode=0o40755	uid=501	gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      	not found
                parent	not found
tempdir: '/var/folders/3n/h4h_m9zx25z1nm5l0ns5xzzm0000gn/T'
         real_path='/private/var/folders/3n/h4h_m9zx25z1nm5l0ns5xzzm0000gn/T'
               	mode=0o40700	uid=501	gid=20
         parent	mode=0o40755	uid=501	gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 5196, in _setup_root_for_account
  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
  File "dropbox/foundation/futures/basic.pyc", line 853, in result
  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Brak prawidłowego dostawcy pliku o identyfikatorze „com.getdropbox.dropbox.fileprovider/dbed729e-5e94-4e21-9b17-65d061659e11”." UserInfo={NSLocalizedDescription=Brak prawidłowego dostawcy pliku o identyfikatorze „com.getdropbox.dropbox.fileprovider/dbed729e-5e94-4e21-9b17-65d061659e11”.}

Mind that full disk access is granted to Dropbox app.

[Mark]

Have you tried a reinstall? 

www.dropbox.com/downloading 

[skoti]

Of course, I've tried, multiple times. Also cleaning other dropbox related files. Nothing helps.

[Megan]

Hi @skoti, thanks for posting here! 

The error you’re encountering is temporary and should be fixed by restarting the Dropbox desktop app. Can you give it a go? 

Open your Dropbox desktop app if it isn’t running already.
Click the Dropbox icon in the menu bar at the top of your screen.
Click your profile picture or initials in the upper right of the window that appears.
Click Quit.
Open a new Finder window.
Click Applications.
Double-click the Dropbox icon.

If the issue persists following the restart, please let us know and we can investigate further. Thank you!

[skoti]

Yeah, it's not the first time. And I think it's the same error.

[Jay]

Hi @skoti, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[skoti]

Alright, let's have the conversation there.

[Megan]

Hi @skoti, I just sent you an email, I'll see you there!

[skoti]

Hi, I've already replied twice to the email that asked me to confirm it. Are my emails not reaching you?

[skoti]

Hi, I've already replied twice to the email asking me to confirm it. Are my emails not reaching you?