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"1" icon on Dropbox, but status says up to date

"1" icon on Dropbox, but status says up to date

WilliamB13
Explorer | Level 3

There is a red "1" overlaid on the dropbox icon in my notification area

WilliamB13_1-1665751633876.png

But the status says up to date.  It's distracting, as if something is wrong that needs fixing!  How to clear the "1"?

 

I'm running Windows 11, Dropbox v159.4.5870, and this has been an issue for some months.

 

(sorry if not posted in best "location" - seems like there should be one for sync issues)

5 Replies 5

Re: "1" icon on Dropbox, but status says up to date

Rich
Super User II

@WilliamB13 wrote:

There is a red "1" overlaid on the dropbox icon in my notification area


That means you have a notification in the Dropbox app. Open the app and click the Bell icon.

Re: "1" icon on Dropbox, but status says up to date

WilliamB13
Explorer | Level 3

Thanks, Rich, but no notifications.

WilliamB13_0-1665767869365.png

 

Re: "1" icon on Dropbox, but status says up to date

Jay
Dropbox Staff

Hi @WilliamB13, could you attach a larger screenshot showing more of the sync history and and the activity page, while hiding any personal info?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: "1" icon on Dropbox, but status says up to date

WilliamB13
Explorer | Level 3

I don't see what could be learned from more sync and activity history.

But ... when I looked at the history and scrolled to bottom, the "1" flag went away.

I had looked at the sync and activity history but had not scrolled down to the bottom of the history before!

Re: "1" icon on Dropbox, but status says up to date

Jay
Dropbox Staff

Thanks for the update, and for letting us know that the issue has been resolved. 

 

If you need any further assistance in the future, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    WilliamB13 Explorer | Level 3
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    Rich Super User II
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