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Re: "Dash isn't available for your plan yet."

"Dash isn't available for your plan yet."

benm12345
Explorer | Level 4

I'm really keen to try Dropbox Dash, however whenever I try to join the beta, I get the error message "Dash isn't available for your plan yet."

 

This help article has a list of users who can't try Dash. My account doesn't meet any of those criteria, so I should be able to join the beta! Why can't I?? I even created a brand new Basic account and still had the same issue


Can anyone help?

Thanks!

 

 

1 Accepted Solution

Accepted Solutions

Emmet
Community Manager

Hi @benm12345

 

We haven't opened up the Dash Beta to international users yet. If you're located outside of the US, you'll receive an email once its open for your region. We hope that helps answer your question. 

 

Regards,

 

Emmet 

View solution in original post

4 Replies 4

Hannah
Dropbox Staff

Hey @benm12345, thanks for reaching out to the Dropbox Community.

 

Have you tried enabling 'early releases' in your account settings, to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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benm12345
Explorer | Level 4

Thanks Hannah. I checked my main account and this setting was already on - so no luck there.


I also went and turned it on for the new account I created and was still meet with the same error message

Emmet
Community Manager

Hi @benm12345

 

We haven't opened up the Dash Beta to international users yet. If you're located outside of the US, you'll receive an email once its open for your region. We hope that helps answer your question. 

 

Regards,

 

Emmet 

benm12345
Explorer | Level 4

Thanks Emmet

 

That's a shame. Do you have any idea of when it'll be open to the rest of the world?

In the meantime, I'd suggest that updating this page to communicate that to avoid future frustration :slightly_smiling_face:

Need more support?