"Dropbox Unexpectedly Quit, MacOS 12.5.1 Intel, Dropbox 158.2.678

[michaelclach]

I'm getting "dropbox unexpectedly quit" messages routinely 3-4 minutes after restart. Any insights? I've tried all the steps listed here to no avail.

[Walter]

Hey @michaelclach, thanks for flagging this with us. 

Have you ensured that there's no security program like an antivirus or firewall that could be causing issues with this?

If you did and still notice this behavior, could you try installing the latest, stable version of the app found on this page?

Note that you'll also need to toggle off the early releases from your account's settings online. 

Let us know how you get on.

[michaelclach]

Thanks, Walter.

No antivirus or firewall. Yes, I'm using Stable Build 156.4.4908. I've turned off the early releases option.

[Nancy]

Hi @michaelclach, sorry to jump in. 

Have you also checked whether your desktop app is currently syncing more than 300k files? If so, this may affect its performance and cause syncing issues. 

If so, I’d suggest using the selective sync feature, in order to remove some folders from your local Dropbox folder, and have them show only on your web account.

Let me know if that seems to help at all.

[michaelclach]

Thanks. Problem still is there. 292 GB of data, less than 300k items.

[Nancy]

Thanks for clarifying! 

In this case, do you mind if we open a ticket for you instead, and check this internally?

[michaelclach]

Of course, thanks!

[Nancy]

You’re all set! 

When you’ve got some free time, please reply back to my email, and we’ll take it from there.