"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)

[Davide_Saraceno]

Hi,

Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: 

"Dropbox cannot start / Dropbox ran into a connection issue"

I click OK and get another error dialog: "Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button.” so I get the error log (see below) and click OK.

After these steps I’m always able to open Dropbox app from the Applications folder and everything works fine.

So, my issue is only at startup time, when some sort of "connection issue” happens.

Please be aware that I’ve already done an advanced re-install (twice!) and all the necessary Accessibility/Full Disk Access/Files and Folders settings are ok.

Could you help me?

Thanks,

Davide

ERROR LOG:

bn.BUILD_KEY: Dropbox

bn.VERSION: 164.4.7914

bn.constants.WINDOWS_SHELL_EXT_VERSION: 58

bn.is_frozen: True

machine_id: 66e79de1-ab71-531b-992f-a38302c1a335

pid: 522

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='davide', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Davide Saraceno', pw_dir='/Users/davide', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='davide', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Davide Saraceno', pw_dir='/Users/davide', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

           mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/davide'

appdata: '/Users/davide/.dropbox/instance2'

         real_path='/Users/davide/.dropbox/instance2'

               mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/davide/Library/CloudStorage/Dropbox'

              real_path='/Users/davide/Library/CloudStorage/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/mn/ph2x348500l0qcmb5jl0bx2r0000gn/T'

         real_path='/private/var/folders/mn/ph2x348500l0qcmb5jl0bx2r0000gn/T'

               mode=0o40755 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 807, in wrapper

  File "dropbox/client/main.pyc", line 6259, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 306, in _wrapped

  File "dropbox/client/main.pyc", line 5801, in _init_components_for_account

  File "dropbox/client/main.pyc", line 5725, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__

  File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules

  File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__

dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None

[Jay]

Hi @RSTurbo, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[RSTurbo]

Hello Jay,

sure. Go ahead.
thanks, Ralf

[Hannah]

Hey @RSTurbo, I just emailed you, so make sure to get back to me, when you have a chance.

Thanks!

[mrumpf]

Thanks for all the hints, but none of the community recommendations helped and Dropbox support did not want to help me because my mail address was different than the one with which I have registered here.

My solution is now to use iCloud Drive and I deleted all files from my Dropbox account.

[CVMunoz]

Hi,

Since yesterday Dropbox can’t load at startup, giving the following error dialog: 

"Dropbox cannot start / Dropbox ran into a connection issue"

I can only access my folders online and the desktop app is not running anymore.

 I’ve already re-install three times the app in my desktop and nothing has changed. It appears the same error.

Could you help me?

Thanks,

Carla

SEE the Error: dropbox_erroreiqf655f.txt

bn.BUILD_KEY: Dropbox
bn.VERSION: 165.4.4300
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: f715a7a3-fa03-5afc-a31e-aa539647be8d
pid: 975
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Carla', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Carla Muñoz', pw_dir='/Users/Carla', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='Carla', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Carla Muñoz', pw_dir='/Users/Carla', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Carla', 'admin', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Carla', 'admin', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Carla'
appdata: '/Users/administrador/.dropbox/instance1'
real_path='/Users/administrador/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/Carla/Library/CloudStorage/Dropbox'
real_path='/Users/Carla/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ql/7rchb70955l04wsxpjkt6by80000gp/T'
real_path='/private/var/folders/ql/7rchb70955l04wsxpjkt6by80000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 811, in wrapper
File "dropbox/client/main.pyc", line 6279, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5821, in _init_components_for_account
File "dropbox/client/main.pyc", line 5745, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600002190060 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x600002193870 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 1192 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 1192 on anonymousListener or serviceListener}}}}}

[RSTurbo]

Hi Hannah,

I'm quite disappointed that you closed the ticket and marked it as "solved" whereas it is not solved!
As I wrote in my E-mail I described to you that I only found a work-around to shift the dropbox starting problems! But that's definitely not a solution!

More over I mentioned the path problems in the dropbox-error.txt file. Unfortunately you did not comment on this! Why?

I'm sorry but in this sense I do not agree with your support and I gave a "2" as feedback.

Greetings

Ralf

[Megan]

Hi @CVMunoz, I hope you're doing well! 

Can you also try an advanced reinstall, in order to resolve this? 

Also, @RSTurbo, keep in mind that even if the email is marked as "solved" you should still be able to respond back, and express or ask us anything. Can you try to respond back to @Hannah's email, and ask for more info, if you wish?

Thanks a bunch!

[thedirector]

I had the same issue. If I clicked on get help, it popped up a log-in requesting a google login. This was quite sinister and smacked of a password scraping scam.

I didn't log in. Also, if you hover over dropboxer.net, there's a link to an email address like "ice-sculpture-review" with a dropbox.com domain.

So this happened on Bootup, after a very short delay, i could see that my dropbox was all working as expected. The menu helper was loaded and fully operational, and the desktop app was as i expected.

However, I did notice that two alias links were being saved to my desktop during boot-up. These were shortcuts to the Calibri font.

I removed the font using fontbook (macOS)

I deleted the asias.

NOw no more strange popup boxes associated with dropbox. 

All of this started happening after the recent update to the mac desktop app.

dropboxer.net is not a dropbox domain but the email link is s dropbox.com email.

There is something very strange. I would be strightont the developers who wrote the update.

[PG23]

I have the same issue.

Can share the log if required.

[Hannah]

Hey @PG23, please do send us a screenshot or copy of the error log you're getting, so we can investigate further.

Thanks.