"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)

[Davide_Saraceno]

Hi,

Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: 

"Dropbox cannot start / Dropbox ran into a connection issue"

I click OK and get another error dialog: "Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button.” so I get the error log (see below) and click OK.

After these steps I’m always able to open Dropbox app from the Applications folder and everything works fine.

So, my issue is only at startup time, when some sort of "connection issue” happens.

Please be aware that I’ve already done an advanced re-install (twice!) and all the necessary Accessibility/Full Disk Access/Files and Folders settings are ok.

Could you help me?

Thanks,

Davide

ERROR LOG:

bn.BUILD_KEY: Dropbox

bn.VERSION: 164.4.7914

bn.constants.WINDOWS_SHELL_EXT_VERSION: 58

bn.is_frozen: True

machine_id: 66e79de1-ab71-531b-992f-a38302c1a335

pid: 522

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='davide', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Davide Saraceno', pw_dir='/Users/davide', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='davide', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Davide Saraceno', pw_dir='/Users/davide', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

           mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/davide'

appdata: '/Users/davide/.dropbox/instance2'

         real_path='/Users/davide/.dropbox/instance2'

               mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/davide/Library/CloudStorage/Dropbox'

              real_path='/Users/davide/Library/CloudStorage/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/mn/ph2x348500l0qcmb5jl0bx2r0000gn/T'

         real_path='/private/var/folders/mn/ph2x348500l0qcmb5jl0bx2r0000gn/T'

               mode=0o40755 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 807, in wrapper

  File "dropbox/client/main.pyc", line 6259, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 306, in _wrapped

  File "dropbox/client/main.pyc", line 5801, in _init_components_for_account

  File "dropbox/client/main.pyc", line 5725, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__

  File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules

  File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__

dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None

[PG23]

Is there an email I can send it to please?

[PG23]

Is there an email address I can send the logs please? Thank you.

[Megan]

Hi @PG23, when you try to respond back to us here, in the Community; you should be able to click the camera-like icon and attach your screenshots. 

[PG23]

For some reason it all seems to be working fine, so you can ignore my request. Thank you for the support. Peter

[superudi]

Hi Hannah, I got the same problem with my Dropbox. Could you please share with me the solution? I don't have access to my Dropbox since the latest update.

[Jay]

Hi @PG23, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[superudi]

Hi, no I do not. I am browsing as usual from my Macbook Pro via a regular internet connection. It all worked fine for years, but now something has changed and I lost all connection from this computer. only thing I can think of is that it happened days after I opted-in to some new update you suggested me. Since Saturday I can't access my files from the iOS app in my mac nor the finder folder.

What should I do?

[Jay]

Are you getting any error logs via a blue text link when attempting to load the app?

[superudi]

Yes I am getting the same error logs as in the post I replied on. Is this chat private? Can I copy/paste the log here? Or there is nothing private in the log?

[Jay]

The logs are safe to post on the site, please feel free to do so.