"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)

[PG23]

Is there an email I can send it to please?

[PG23]

Is there an email address I can send the logs please? Thank you.

[Megan]

Hi @PG23, when you try to respond back to us here, in the Community; you should be able to click the camera-like icon and attach your screenshots. 

[PG23]

For some reason it all seems to be working fine, so you can ignore my request. Thank you for the support. Peter

[superudi]

Hi Hannah, I got the same problem with my Dropbox. Could you please share with me the solution? I don't have access to my Dropbox since the latest update.

[Jay]

Hi @PG23, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[superudi]

Hi, no I do not. I am browsing as usual from my Macbook Pro via a regular internet connection. It all worked fine for years, but now something has changed and I lost all connection from this computer. only thing I can think of is that it happened days after I opted-in to some new update you suggested me. Since Saturday I can't access my files from the iOS app in my mac nor the finder folder.

What should I do?

[Jay]

Are you getting any error logs via a blue text link when attempting to load the app?

[superudi]

Yes I am getting the same error logs as in the post I replied on. Is this chat private? Can I copy/paste the log here? Or there is nothing private in the log?

[Jay]

The logs are safe to post on the site, please feel free to do so.