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"There's a Problem with this Request" when logging in desktop app on Mac

"There's a Problem with this Request" when logging in desktop app on Mac

artbytar
Explorer | Level 3
Go to solution

Have correct user and password, get this error when logging in on Desktop App:

Screenshot 2023-06-27 at 11.37.28 AM.png

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
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Did you make sure to follow these steps as well during the process @artbytar ?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution

Hey there @artbytar, sorry to see you're having issues with this.

 

If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?

 

If that's not the case, you could try temporarily disabling any security software you might have running on your computer and try again.

 

In any case, please keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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artbytar
Explorer | Level 3
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Thanks! I am on the basic plan, but I have checked devices and I only currently have my phone connected. I'm not running any security software except for what is built into Mac Ventura OS. I recently upgraded to the new M2 MacBook Pro and it does seem to be locked down with all kinds of security, so I suspect that's the issue, but I think I have given dropbox access to everything I know to give it access to....so I'm still stumped. It was working fine on my old MacBook Pro.

Walter
Dropbox Staff
Go to solution

Did you make sure to follow these steps as well during the process @artbytar ?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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artbytar
Explorer | Level 3
Go to solution

Thanks Walter! I had to give those other areas outlined in the "Steps" document access and was finally able to log into the desktop app.

Walter
Dropbox Staff
Go to solution

Glad to hear it's sorted now @artbytar - thanks for keeping me in the loop too!

 

See you around the Community and take care. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    artbytar Explorer | Level 3
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