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Re: "Your account stopped syncing during an update" error on desktop app on Windows

"Your account stopped syncing during an update" error on desktop app on Windows

PapaNinjago
Helpful | Level 5

I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but in order to stop Windows Explorer, I would have to restart my PC.

 

2024-04-20_20-53-05.png2024-04-20_20-55-47.png2024-04-20_20-57-27.png

11 Replies 11

XionicFire
Collaborator | Level 9

5 days app still critically broken, still says "Updating Dropbox account...", so im going to go ahead and effectively assume this is a "were not fixing it" issue and moving along

XionicFire
Collaborator | Level 9

Ok info for those stuck with this problem, heres how we fixed it.

 

The issue is windows explorer is using files that dropbox is trying to move, so until it does it will not finish

 

So what we did is we remade all the critical folders in the root folder of dropbox as team folders with the exact same names and permissions they had, then logged in to dropbox web to move all files from the User folder into individual Dropbox > Team folders to minimize impact of the change

 

Once all critical files are moved to their proper places, download process explorer from microsoft, then copy it somewhere (outside dropbox), run it, tell it to replace task manager.

 

Press CTRL+ALT+DEL

Select TASK MANAGER from the list

 

Process explorer should now open instead of the windows task manager.

 

Look any iteration of for Explorer.exe, right click and select Kill Process Tree (or SHIFT+DEL)

 

Once it closes, it "should" stay closed, if not then its a whole different problem, but if it does then:

 

Run dropbox from the process explorer window:

File=>RUN, then type: 

 

"C:\Program Files (x86)\Dropbox\Client\Dropbox.exe"

 

on the "Run" box

 

Dropbox will open, and start doing its thing, there will be no way to check when its done directly, the best way we found is click on File=>RUN again, go to the dropbox folder, you should see the sync icons show that its doing things, when the icon on the folders inside the main dropbox folder (where ever you put it) changes to a green checkbox or gray cloud or white/green checkbox its done. (alternatively you can use resmon.exe to check for disk activity from dropbox.exe if you know how to use it)

 

When its done, click again on File=>RUN, but this time type: 

 

C:\Windows\explorer.exe

 

The dropbox window should pop up now, and all the changes should be done, follow the prompts on the dropbox app and proceed to fix the mess it just made.

 

At least now its syncing again....

 

Now to re-point all the broken symlinks and edit all the scripts, debug all the servers and deal with the panicked users that cant find any of their files.

 

Thanks dropbox! we really needed this pile of horse steaming cakes on our already over worked staff, we totally dig it!

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