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unable to install capture on windows 10

unable to install capture on windows 10

inkwarp
Explorer | Level 3

Unable to install capture error "Error in parsing the app package." 

8 Replies 8

Walter
Dropbox Staff

Hi there @inkwarp, sorry to hear you're having issues with this.


Can  you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what's your device's exact OS version? Have you checked for any pending updates perhaps?

 

Let me know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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inkwarp
Explorer | Level 3

I just went to get a screen shot and realised that my firewall was blocking the installer.

It opens now but after I hit the instal button it just disappears and doesn't seem to install anything.

So, nothing to capture... 

I am on windows10.

Megan
Dropbox Staff

Hi @inkwarp, have you tried rebooting your device, and then try to install Capture once again?

 

If not, can you give it a go? 


Megan
Community Moderator @ Dropbox
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inkwarp
Explorer | Level 3

I have tried that. A couple of times.

:slightly_smiling_face:

Walter
Dropbox Staff

Thanks for letting us know @inkwarp 

 

Could you check your device for system updates, apply them if any, reboot your computer and see if that makes a difference?

 

If the issue persists, you could try installing it from the Microsoft Store

 

In any case, please let us know of any updates! 


Walter
Community Moderator @ Dropbox
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inkwarp
Explorer | Level 3

Hi

I have tried the microsoft store. it seems to be exactly the same installer.

I don't have any updates pending.

It's quite possible it might be caused by windows defender or one of the security components..? 

When I hit the install button it just blips out and I can't find anything in the task manager that looks suspicious.

Whatever the cause it, I can't find it.

I will try on another machine but I think I will leave it off here for now

 

 

 

Hannah
Dropbox Staff

Thanks for the update, @inkwarp.

 

If you can, try to temporarily disable any security apps programs you might have, to see if that helps.

 

Hopefully that will do the trick.

 

Let us know if you need anything else!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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inkwarp
Explorer | Level 3

Hi

]I've tried everything I can think of but to no avail.

I will have to leave it for now, I just don't have enough time to mess about with it.

Thanks for help though.

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    inkwarp Explorer | Level 3
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