cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to make sure we keep you updated on the ideas that other users have shared here on the Community? Us too! Check them out over here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Comments

Re: v142.3.4187 Native M1 Silicon?

Re: v142.3.4187 Native M1 Silicon?

jlaguna
Experienced Collaborator | Level 12

@tillkrueger I would definitely not trust Dropbox to have migrated your local Dropbox folder successfully to its new location, especially if it took that long and that ominous red exclamation mark is turning up; par for the course that all you get is an indication that something isn't right with absolutely no indication of what the problem is. I think the only way to ensure the upgrade has been done properly is to rename or move your current Dropbox out of /Users/YOURUSERNAME/Library/CloudStorage  (as a possibly useful possibly useless backup), download the current version for MacOS from https://www.dropbox.com/downloading (opt out of the beta testing), and install it as if you were on a new machine, so that your entire Dropbox folder is downloaded anew. →HERE← is a useful guide that another forum user put together that brought together the experiences of a number of frustrated users.


Re: v142.3.4187 Native M1 Silicon?

tillkrueger
Collaborator | Level 10

thank you for that, jlaguna, and I will try to do that, but when I tried to follow your link to the guide, all I got was:

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

 
I was logged into the forum, but no cake.

The thought of downloading my 1.6TB *again* makes me very very annoyed.

Re: v142.3.4187 Native M1 Silicon?

jlaguna
Experienced Collaborator | Level 12

@tillkrueger Here's the guide that @JWL Photo put together. The only thing I would suggest changing at this point is step 7; the current releases are compiled for Apple Silicon so there is no need to install a (quite possibly buggy) beta. Just download the current stable release from HERE

 

*****

Hi!

 

So you want to install the MacOS 12.3 beta?

 

There are several things you should know first:

  • Do not expect any support from the Dropbox team.
  • Do not expect to find any official documentation on how to install the beta or what the builds are supposed to do/fix.
  • You are on your own (other than help from the community)!

Still want to do it? Okay, here is what I have cobbled together from my own experiences and from others contributing to various threads here on the community, like from @jlaguna and @Andy P.4 :

 

  1. Make sure everything is currently synced using your current stable build of the app.
  2. Backup anything on Dropbox that you can't afford to lose.
  3. Make sure you have "Early Releases" turned on in your online settings.
  4. Disconnect your current app/computer from your account by either:
    1. Signing out of the app on your computer OR
    2. Going to your account online and disconnecting your computer (device) from the account in the Security section of your settings (probably the better way to do it).
  5. Uninstall the Dropbox app from your computer (using an uninstaller like CleanMyMac is best).
  6. OPTIONAL: Trash the old Dropbox folder from Users/<YourUserID> (the new files will be in /Users/<YourUserID>/Library/CloudStorage, so the old files are just taking up space)
  7. Download the most recent beta "Universal Installer" from Desktop Client Builds (Note: the version number may not correspond to what you actually get installed. E.g., my current beta version is 145.2.2188, while the latest downloadable beta version is 144.3.4464. Using the universal installer [with "Early Releases" turned on] will get you whatever is the latest MacOS 12.3 version.)
  8. Install the app and it should walk you through setting it up as a "clean" install and require you to sign back in. This will trigger a new synchronization of your (chosen) folders. You will have to download any that you want offline again, since they are being moved to CloudStorage (which is why I said you could remove your old folder that showed up under "Favorites.")
  9. Things should work at that point!

Good luck and happy syncing!

Re: v142.3.4187 Native M1 Silicon?

tillkrueger
Collaborator | Level 10

@jlaguna Thank you so much for your kind help and instructions.
While I am willing to try this, I am also considering making this a last-ditch effort to find a reason to stay with Dropbox as my cloud storage provider of choice. If I think about how many days and hours I wasted with exercises like this, I wonder what still ties me to Dropbox, other than habit. But that's another discussion 😉

For now, I shall give it my best shot, with your help and the help of the community, since Dropbox itself seems to have little interest to help its customers more directly.

To follow the instructions to a T, I am just now backing up what was synced over the past 2 days. Am I correct in assuming that during this process, I will have to choose again all the folders that I want to keep locally? Because that would be a calamity since it took me literally years to prune my local file copies based on which ones I most often access during work on my dozens of projects. Is there some way you know of to keep the settings of what is on- and offline from my previous installation?

If I can't do that, I wonder whether I should even do this exercise, or use this opportunity to upload all of my files to one of my other cloud storage services and call it a day.

Re: v142.3.4187 Native M1 Silicon?

tillkrueger
Collaborator | Level 10

...maybe the better question would be: which file contains the settings for what is saved locally and which files are online-only?

When I submit the Dropbox app to be uninstalled completely by AppCleaner, I get this...any idea which of these I should not uninstall or back up to keep at least that sync setting?

Dropbox dependenciesDropbox dependencies

Re: v142.3.4187 Native M1 Silicon?

tillkrueger
Collaborator | Level 10

...to make some progress, I decided to start from scratch and deleted everything related to Dropbox, including the 335GB of synced data.

Upon installing the latest stable build (148.4.4519), I decided to set the Dropbox folder location to /Users/till/Library/Cloud Storage/Dropbox, since that was the location that the newest beta expected...since this appears to be the location that Dropbox will expect when I do upgrade to the latest version, I am hoping that such a version will *not* have to sync all files again, as it did yesterday.

It is now syncing the offline-only folders, saying that it will take about an hour...seems like a long time for nothing but an empty directory structure, don't you think?

What makes me a bit concerned is that the Dropbox folder and all of its content do *not* show any Dropbox icons, no right-click menu options for Dropbox either...will those not appear until after all folders are synced, or is something already not working correctly?

Let's see where this process takes me.

Re: v142.3.4187 Native M1 Silicon?

tillkrueger
Collaborator | Level 10

After about an hour of counting down from my ~420k files, it went all the way down to "45 files, 1 sec", but then jumped back up to "487 files, 13 sec", then "5 files, 1 sec", then "1327 files, 40 sec", and so on, and so on, for the past half hour...it just keeps cycling through what appears to be random numbers of remaining files, and won't finish syncing.

Another 3,5 hrs wasted, so far. Pffffff.... 😕

What is it with Dropbox that makes it so unreliable?

Re: v142.3.4187 Native M1 Silicon?

tillkrueger
Collaborator | Level 10

well, since Dropbox was obviously in a mad cycle of not wanting to finish the last 5 files (or is it 45 or 1327, or 328, or... ?!), I restarted my computer, logged out of Dropbox and back in, and now it behaves as if I have just installed it, starting from scratch at ~420k files to sync...this is ridiculous.

Half a Sunday wasted 😞

Re: v142.3.4187 Native M1 Silicon?

tillkrueger
Collaborator | Level 10

...it's been hung up on just "Syncing...", with no other information. Back to square one.

I don't think I can handle any more of this...but my workflow is invested in Dropbox, sharing folders with tons of clients and collaborators.

Re: v142.3.4187 Native M1 Silicon?

tillkrueger
Collaborator | Level 10

And now, 3hrs later, when I just looked at it again...it says "Your files are up to date."...Heureka!

 

@jlaguna Thanks again for your instructions...bumpy ride it was, but with redemption at the end 😄

 

However, I still don't have any Dropbox icons or controls in the right-click menu, so what could be causing that?

 

Need more support?