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Business dropbox problems

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Business dropbox problems

My non profit group recently upgraded to a business account. I had no problems connecting before we upgraded. I can see that I am a member of the group but I do not have access to our folders. The other people on this account are not experiencing these issues. I went through a series of steps given my the dropbox team to identify if there was an issue with my computer settings and there did not seem to be. I still cannot access any folders, either through the app on my computer or online directly.
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Dropboxer

Re: Business dropbox problems

Hey there @Patty559, thanks for posting your question in our forum, & welcome! I hope you’re doing well.
 
I’ve located your support ticket in our system & I can see that your communication with my colleague is ongoing. Rest assured that they’ll do their best to help you on this matter. 
 
Please keep me posted & let me know if you have any other questions. In the mean time, have a wonderful weekend ahead!
2 Replies
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Dropboxer

Re: Business dropbox problems

Hey there @Patty559, thanks for posting your question in our forum, & welcome! I hope you’re doing well.
 
I’ve located your support ticket in our system & I can see that your communication with my colleague is ongoing. Rest assured that they’ll do their best to help you on this matter. 
 
Please keep me posted & let me know if you have any other questions. In the mean time, have a wonderful weekend ahead!
Dropboxer

Re: Business dropbox problems

Hey @Patty559

I’ve checked up on your ticket, and it looks like you’ve take care of the issue. Great!

Let us know if you have any further questions. 
Cheers


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