This website uses cookies. By browsing this website, you consent to the use of cookies. Learn more.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

Highlighted

Create a shared folder

g
gmyles Level 2
Level 2
December

I cannot access files renamed or created by users in our corporate account, even when I sign on as the Admin.

One particular instance has a user with editiing rights apparently filing in the corporate drop box but there is noting being saved when I log in as the Admin...the files just stoped being populated over 1 month ago.  I have looked on his computer and he seems to be logged into the corporate account....

Can anyone help?


GM

0 Likes
Reply
a
a
1 Reply

Re: Create a shared folder

Jane
Dropboxer
Dropboxer
December

Hey there (@gmyles), thanks a lot for the detailed explanation & posting us on the Dropbox Community on the matter!  

Now, as you’ve mentioned that you’ve already tried to “Sign in as” this user in order to determine what’s happening (but haven’t been able to locate the share on your end), I’m wondering if you’ve also checked on the Activity tab for some hints. 
 
Please let me know of what you’re seeing there & I’ll make sure to check back with you a bit more closely. Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)

0 Likes
Reply
Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Create a shared folder
404 Views
1 Reply
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post