Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hi there. I'd been working on an Excel doc on desktop Dropbox and accidentally closed the program without saving. Now I've lost 4 hours of progress and can only restore to the version I last saved at 2pm yesterday. Isn't Dropbox supposed to autosave versions every few minutes? Please send help asap! Thank you!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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I am hoping someone can help me-- I was working on a Mac Word document stored on Dropbox all morning-- about 3.5 hours of work-- and I have autosave and know I saved it multiple times. My computer froze up and we ended up having to do a reboot of it. When the computer started up, I noticed none of the work I did today was saved-- neither on Dropbox or my computer-- only yesterday's version is present on Dropbox and it's listed as the most current version. I've checked my delete file and previous versions on both desktop and Dropbox. Is there anything else I can do before re-writing?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane, thanks for the response. I am running 10.14.3 on my Mac and I'm pretty sure my Word is up-to-date. My IT dept looked into everything too and they can't find a trace of any updates between about 9 AM and noon when my system crashed. We ran a data recovery program overnight and it's only got my Wednesday draft and the work I did after it crashed to try to rewrite it. It's the weirdest thing. If we can't find it, I'll rewrite it all but it does make me nervous about using Dropbox--even though I've used it for a longtime and love it. I'm not sure there's anything that can be done to recover my file at your end? Thanks! H
@HLMJ wrote:
I am hoping someone can help me-- I was working on a Mac Word document stored on Dropbox all morning-- about 3.5 hours of work-- and I have autosave and know I saved it multiple times.
If you had autosave enabled in Word and saved multiple times, that version of the file would still be on your local drive. Dropbox has nothing to do with that process. The versions that Dropbox can recover would be the files that Dropbox synced to your account online. If Dropbox didn't sync them, then they either weren't in your Dropbox folder or the file was never saved, and it certainly sounds like the file wasn't saving as you thought it was.
... but it does make me nervous about using Dropbox
Don't be. This has nothing to do with Dropbox. If the file was saved in the Dropbox folder, and Dropbox was able to access it, Dropbox would sync it. The fact that you couldn't find the file on your drive indicates that Word wasn't saving it.
Double-check that you have the Autosave feature enabled in Office.
Hi,
>If you had autosave enabled in Word and saved multiple times, that version of the file would still be on your local drive.
I do and I did. It's all very strange. I've decided to spend the time re-writing and hope it doesn't happen again. Thanks for the help! H
Today I was editing a Microsoft Word file. I saved then closed the file, then opened it again to find it had reverted to a version from 6 hours ago.
There is nothing under version history besides one from earlier today (6 hours ago) and one last night. The entire day's work has been erased. I'm certain I was connected to the internet, and I saved multiple times while editing. The DB events list shows the above versions, nothing recent. Windows' internal "Restore previous versions" feature is empty.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the help. So far, no solution. I've tried Microsoft's recover unsaved changes (blank) and previous versions (also blank)
Microsoft support's service says:
"Version history in Office only works for files stored in OneDrive or SharePoint Online. If you don't see this option it's possible your file is stored in a different service or on a local device."
Is this true? Does Microsoft's version history not work at all if your file is stored in dropbox?
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