cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

Highlighted

How can I move a folder out of a Team Folder?

Level 3

How do I move a folder out of the admin team folder? I am the administrator of the account. 

7 Replies

Re: Admin Team Folder

Dropboxer

Hey there @wheat101, how are you today?

You should be able to do this on our website at: https://www.dropbox.com!

To do this, find the folder in question, select it by clicking the box to the left of its name and click on the move option from the right pane options. 

Let me know if I'm missing something here please and if you happen to get an error while doing this, please send me a screenshot so I can have a better understanding of the matter at hand.  Thank you. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Admin Team Folder

Level 2

same issue.  I am trying to move/archive a folder that is inside the Team Folder, to a folder outsite of the team folder and it does not let you view any folders outside the team folder

Reply
Loading...

Re: Admin Team Folder

Dropboxer

Could you share a screenshot of that to make sure we're on the same page @MikeMMS?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Admin Team Folder

Level 2

Dbteamfolder.jpg

You don't have a choice to go a level higher, to move it outside of the Team Folder.  

I did realize that I was doing this from the Admin Console.  I then tried to do it just as a user and it said something like "This action can not be completed".

Reply
Loading...

Re: Admin Team Folder

Dropboxer

Thanks for elaborating on this one Mike. 

I guess you've tried doing this on another browser to exclude browser specific issues so I'll need some additional information to look into this further.

Is the folder you're trying to move outside your Team Folder a shared folder or a private one? Are you the owner?  Does it contain other (shared) folders? Would you like to move it to your account's root or to another (possibly shared?) folder?

Any information you can provide will help in our investigation so feel free to include anything you find of relevance to the case. Thanks!

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Admin Team Folder

Level 2

Thanks for the quick response Walter.

I tried to move the folder with safari and chrome.

The folder, in the team folder, I am trying to move is shared only with the team.  I can not 'unshare' the folder with the team.  I was able to move a different folder that was not shared with the team outside of the team folder.

The folder I am attempting to move to is at the root, shared with 2 of my email addresses.

 

Reply
Loading...

Re: Admin Team Folder

Dropboxer

Thanks for the clarifications Mike - I appreciate it.

As I'd need to have a more account specific view at this point, I've just gone ahead and sent you a brief message to your Dropbox associated email address so we can work on this together. 

Take a look at your inbox (ticket with ID: 9062985) when you get the chance, and we'll take it from there.

Thanks for your patience and cooperation so far!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

How can I move a folder out of a Team Folder?
174 Views
7 Replies
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post