cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

default

yes

142 Views
3 Comments
0 Likes
Highlighted
Level 2

How do I restore owner?

I was testing Dropbox Business features. In trials of shared folders and personal folders, some got automatically duplicated. While trying to remove duplication, some original folders got deleted. Now, when the files have been restored, I see I am no longer the owner, nor is anyone else. How do I restore ownership without affecting anything else? Creating new folder is not really a viable option, right now. Please advice.

1 Accepted best answer

Accepted Solutions
Dropboxer

Re: How do I restore owner?

Hey there (@Kayna), happy New Year! 
 
Please bear in mind that if you haven’t transferred the shared folder’s ownership yourself, then you have- in all likelihood- temporarily removed your access. If so, there's no need to worry, as you can add it back at any time from the Deleted Files 🚮 page &/or your Sharing 👥 tab on your account online.
 
Hopefully this answers your question, though I remain at your entire disposal should you have any follow-up inquiries or I've misunderstood your request in any way. Take care until we talk again & enjoy the first Friday of 2019! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
3 Replies
Dropboxer

Re: How do I restore owner?

Hey there (@Kayna), happy New Year! 
 
Please bear in mind that if you haven’t transferred the shared folder’s ownership yourself, then you have- in all likelihood- temporarily removed your access. If so, there's no need to worry, as you can add it back at any time from the Deleted Files 🚮 page &/or your Sharing 👥 tab on your account online.
 
Hopefully this answers your question, though I remain at your entire disposal should you have any follow-up inquiries or I've misunderstood your request in any way. Take care until we talk again & enjoy the first Friday of 2019! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 2

Re: How do I restore owner?

Hi Jane,

Thank you for your response. I have restored it back to my dropbox and have access to it as well. However, when it got restored, it changed rights to "can edit" instead of "owner". Now the folder has no owner and none of us have a way to manage it. Please advise.

Wishing you a very happy new year too and a wonderful first weekend.

Reply
Loading...
Dropboxer

Re: How do I restore owner?

Thanks a lot for explaining matters in such detail for me @Kayna!
 
I’d like to dig a bit deeper & have a closer look on your current file structure through our Official Support channel. In order to look into the matter having all our tools available, I’ve made sure to reach out to you directly via email. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Dropbox Business.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post